Relationship Banker - Customer Growth & Service

First National Bank; Durham (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

First National Bank's Durham Branch is seeking a Relationship Banker to develop proficiency in everyday consumer banking, account servicing and lending. You will execute branch leads under the Manager, handle customer transactions accurately, and identify opportunities to refer sales leads.

Compliance with bank policies and risk management is essential. You will greet customers, assess their needs, cross-sell bank products, input referrals with high data quality, and support operations such as

Qualifications

• High School diploma or GED required.
• Excellent customer service and communication skills.
• Ability to use a personal computer and banking software.

Responsibilities

• Promote the sales process by greeting customers, identifying needs, leveraging leads, and making referrals.
• Input and maintain data quality for referrals, customers and applicants.
• Perform routine teller and operational duties per policies and procedures.
• Adhere to FNB risk management and compliance standards.
• Support various locations within the market as needed.

Skills

Excellent customer service

Excellent communication

Organizational skills

Analytical skills

Interpersonal skills

Detail-oriented

PC skills

MS Word

MS Excel

MS PowerPoint

Banking knowledge

Sales skills

Education

High School or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

First National Bank's Durham Branch is seeking a Relationship Banker to develop proficiency in everyday consumer banking, account servicing and lending. You will execute branch leads under the Manager, handle customer transactions accurately, and identify opportunities to refer sales leads.

Compliance with bank policies and risk management is essential. You will greet customers, assess their needs, cross-sell bank products, input referrals with high data quality, and support operations such as