Senior Relationship and Business Development Manager Remote

Capital One Group; Illinois; Remote; USD 138,000 - 158,000; Full time

Benefits offered by this job

Remote-Eligible

Performance incentives

Job summary

Capital One is seeking a Principal Relationship Management and Business Development Manager (Remote-Eligible) to support day-to-day partner operations for Discover Network in the Caribbean & Central America. The role focuses on account coordination, pipeline execution, and regional partner engagement, with travel up to 30–40%.

The ideal candidate will have 4+ years in client management or payments-focused business development, fluency in Spanish and English, and preferably a Bachelor's degree.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 4 years of client management, sales support, business development or operational partner management experience within the payments, acquiring, or financial services industry.
• Bachelor’s Degree preferred.
• 5+ years of experience in payment network operations, merchant acquiring or fintech partner management.
• Fluent in Spanish and English.

Responsibilities

• Account Coordination & Partner Support: Serve as the primary operational contact for assigned acquiring and enablement partners; support contract renewal cycles and coordinate with product and marketing teams to facilitate partner adoption of Discover Network tools and programs.
• Tactical Pipeline Execution: Execute partner acquisition initiatives and outreach plans to help expand Discover Network accepting across target Caribbean markets.
• Territory Planning & Prospecting: Develop territory/prospect plan with manager and engage processor partners for lead generation.
• Acceptance Monitoring & Reporting: Track merchant acceptance metrics and highlight gaps or routing issues to optimize processing.
• Event Support & Representation: Represent Discover Network at regional industry events and partner sessions to support brand visibility.
• Partner Performance Tracking: Review partner volume metrics and escalate risks to leadership.
• Contract Administration: Coordinate contract terms and amendment workflows for new/existing partners.
• Vertical Acceptance Support: Drive acceptance campaigns across Airlines, Hotels, Restaurants, Retail, Travel Operators.
• Lead Generation & Research: Identify potential acquiring partners and ISOs in underserved territories.
• Implementation & Launch Support: Assist partners through onboarding for new payment capabilities and assets.
• Compliance & Governance: Ensure onboarding complies with AML, KYC, EDD standards.
• Market Tracking: Gather market feedback and competitor activity for summaries.
• Core Competencies & Execution: Drive business results while delivering partner service.
• Travel: Willingness to travel 30–40% of the time.

Skills

Client management

Sales support

Business development

Payments industry knowledge

Fintech partner management

Education

Bachelor's Degree

High School Diploma / GED

Job description

Capital One is seeking a Principal Relationship Management and Business Development Manager (Remote-Eligible) to support day-to-day partner operations for Discover Network in the Caribbean & Central America. The role focuses on account coordination, pipeline execution, and regional partner engagement, with travel up to 30–40%.

The ideal candidate will have 4+ years in client management or payments-focused business development, fluency in Spanish and English, and preferably a Bachelor's degree.