Senior Relationship Advisor — Growth, Training & 401(k)

VyStar Credit Union; Delaware; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) Plan

Tuition reimbursement

On-the-job training

Job summary

VyStar Credit Union is seeking a Senior Relationship Specialist to deliver exceptional member experiences and grow consumer and business relationships. You will identify needs, position VyStar solutions, and guide members through accounts, loans, and referrals, while supporting branch initiatives and maintaining compliance.

The role emphasizes proactive service, problem solving, and strong communication in a fast-paced financial services environment.

Qualifications

• High School Diploma or GED required.
• Associate’s degree preferred.
• 2–3 years in sales or customer service, ideally in financial services.

Responsibilities

• Provide unbelievable member experiences in-person and over the phone.
• Identify member needs and position VyStar financial solutions.
• Open accounts and process various loan applications.
• Explain credit and savings options and refer more complex products.
• Support branch initiatives and campaigns; lead when needed.
• Maintain compliance with policies and procedures and manage risk.

Skills

Top performance

Sales experience

Verbal & written communication

Independent work

Active listening / probing questions

Cross-selling

Problem solving / critical thinking

Team collaboration with leadership

Industry knowledge (credit union)

Sales referrals across lines

Education

High School Diploma/GED

Associate’s degree preferred

Tools

Internet

Microsoft Office

Job description

VyStar Credit Union is seeking a Senior Relationship Specialist to deliver exceptional member experiences and grow consumer and business relationships. You will identify needs, position VyStar solutions, and guide members through accounts, loans, and referrals, while supporting branch initiatives and maintaining compliance.

The role emphasizes proactive service, problem solving, and strong communication in a fast-paced financial services environment.