Senior Regional Product Support Engineer - Hybrid

Lam Research; Boise (ID); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Lam Research in Boise, ID seeks a Senior Regional Product Support Engineer to be the backbone of technical support for field teams, diagnosing and resolving complex electro-mechanical issues. You will mentor engineers, coordinate remote and on-site escalation, and collaborate with the customer base to ensure high satisfaction and reliability.

Join a team that drives critical equipment performance and contributes to next-generation semiconductor solutions.

Qualifications

• Minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years experience; or equivalent experience.
• Understand and work from electrical and mechanical schematics, diagrams, and interpret operating manuals.
• Use computer applications, including data analysis tools, word processing, spreadsheet software, and presentation software.
• Formulate root cause hypotheses, analysis, and action plans with detailed problem statements, data analysis, and success criteria.
• Provide quality remote and on-site escalation support and escalation management.
• Troubleshoot technical problems and coordinate multiple technical tasks.
• Work directly with customers to meet their needs and expectations with attention to detail and a high degree of accuracy.
• Establish and maintain cooperative working relationships with co-workers and customers, and adhere to customer rules and policies regarding worksite behavior and safety with minimal supervision.
• Able to work in a cleanroom environment, wearing appropriate personal protective safety equipment as required, and sit or stand for prolonged periods of time in a demanding environment with changing workloads.
• Work flexible shifts and on-call, including nights, weekends, and holidays.
• Be available for constant communication with the field through meetings, instant messenger, text, email, etc.
• Able to travel both domestically and internationally based on business needs.

Responsibilities

• Provide support to customers and users where the product is highly technical or sophisticated in nature.
• Develop customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service, and revenue.
• Participate in Lam’s worldwide technical community and actively share knowledge, and take a leadership position to enhance worldwide learning and its application.
• Act as a technical mentor for field and account engineers and may design or conduct training sessions.

Skills

Electrical schematics

Mechanical schematics

Data analysis

Customer communication

Root cause analysis

Education

Bachelor's degree

Master's degree

PhD

Tools

Excel

Word

PowerPoint

Job description

Lam Research in Boise, ID seeks a Senior Regional Product Support Engineer to be the backbone of technical support for field teams, diagnosing and resolving complex electro-mechanical issues. You will mentor engineers, coordinate remote and on-site escalation, and collaborate with the customer base to ensure high satisfaction and reliability.

Join a team that drives critical equipment performance and contributes to next-generation semiconductor solutions.