Regional Product Support Engineer — Hybrid/On-Site

Lam Research; Hillsboro (OR); Hybrid; USD 95,000 - 130,000; Full time

Job summary

Lam Research is seeking a Regional Product Support Engineer in Hillsboro, OR. You will diagnose and repair complex electro-mechanical equipment, provide remote and on-site escalation support, and travel domestically and internationally as required.

You will mentor field and account engineers and share knowledge within Lam’s global technical community. Ideal candidates hold advanced engineering degrees with substantial industry experience and demonstrated ability to work across cross-functional

Qualifications

• Diagnose, troubleshoot and repair complex electro-mechanical equipment.
• Provide quality remote and on-site escalation support.
• Travel domestically and internationally as needed.
• Collaborate with customers and internal teams to resolve issues.

Responsibilities

• Provides support to customer/users where the product is highly technical or sophisticated in nature.
• Develops customer confidence through credible recommendations to support sales, service and revenue.
• Participates in Lam’s worldwide technical community and shares knowledge.
• Acts as technical mentor for field and account engineers and may conduct training sessions.

Skills

Electrical schematics understanding

Mechanical schematics understanding

Data analysis tools

Troubleshooting

Customer-facing communication

Travel ability

Education

PhD with 3+ years experience

MS/Engineering with 6+ years experience

BS with 8+ years experience

Tools

Data analysis tools

MS Office

Job description

Lam Research is seeking a Regional Product Support Engineer in Hillsboro, OR. You will diagnose and repair complex electro-mechanical equipment, provide remote and on-site escalation support, and travel domestically and internationally as required.

You will mentor field and account engineers and share knowledge within Lam’s global technical community. Ideal candidates hold advanced engineering degrees with substantial industry experience and demonstrated ability to work across cross-functional