Senior Referral & Care Navigator

Optum; Las Vegas (NM); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

Optum's Southwest Medical Referral Office is seeking a Senior Referral Navigator to join a patient-focused team. You will handle referrals, schedule appointments, obtain prior authorizations, and support care coordination while delivering excellent customer service in a fast-paced environment.

Hours are Monday–Friday 8:00 am–5:00 pm with no nights or weekends. Strong communication and documentation skills are essential, as is the ability to work in a high-volume call environment and coordinate

Qualifications

• High School Diploma or equivalent required with 5+ years of medical customer service experience.
• Experience in a medical setting is preferred.
• Proficient computer skills across multiple applications including Outlook, Excel and Word.

Responsibilities

• Respond to patient questions in person or over the phone.
• Schedule patient appointments and manage referrals.
• Obtain prior authorizations for outbound referrals and coordinate care.
• Document patient interactions in systems/logs and generate reports.

Skills

Customer service

Scheduling

Communication

Call center

Education

High School Diploma/GED or equivalent

Tools

Microsoft Outlook

Excel

Word

Job description

Optum's Southwest Medical Referral Office is seeking a Senior Referral Navigator to join a patient-focused team. You will handle referrals, schedule appointments, obtain prior authorizations, and support care coordination while delivering excellent customer service in a fast-paced environment.

Hours are Monday–Friday 8:00 am–5:00 pm with no nights or weekends. Strong communication and documentation skills are essential, as is the ability to work in a high-volume call environment and coordinate