Senior Referral & Care Coordination Specialist

Optum; Whitney (NV); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Job summary

UnitedHealth Group's Southwest Medical Referral Office is seeking a Senior Referral Navigator to manage referral processes, coordinate patient appointments, and obtain prior authorizations. You will work with care teams to ensure exceptional patient service and adherence to Lean processes, supporting financial, clinical and service goals.

The role requires strong communication, multi-tasking in a busy clinic setting, and the ability to handle sensitive patient interactions while maintaining

Qualifications

• High School Diploma/GED or equivalent required.
• 3+ years of medical customer service experience preferred.
• Intermediate computer proficiency (Outlook, Excel, Word).

Responsibilities

• Respond to patient questions in person or by phone.
• Schedule patient office/infusion appointments.
• Process outbound referral orders; obtain prior authorizations.
• Coordinate and document patient interactions in systems/logs.
• Support call center operations during high-volume periods.
• Maintain accurate patient demographic and care data.

Job description

UnitedHealth Group's Southwest Medical Referral Office is seeking a Senior Referral Navigator to manage referral processes, coordinate patient appointments, and obtain prior authorizations. You will work with care teams to ensure exceptional patient service and adherence to Lean processes, supporting financial, clinical and service goals.

The role requires strong communication, multi-tasking in a busy clinic setting, and the ability to handle sensitive patient interactions while maintaining