Senior Healthcare Referral Navigator

Jobtome; Winchester (VA); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus

Job summary

UnitedHealth Group, through the Southwest Medical Referral Office (Optum), seeks a Senior Referral Navigator. This Provider Management role supports members and providers with referrals, scheduling, and resource coordination in a fast-paced environment.

The position focuses on timely patient care, data accuracy, and cross-functional collaboration, with hours Monday to Friday 8:00 am–5:00 pm and a strong emphasis on accessibility and quality service.

Qualifications

• High School Diploma or GED; 5+ years of medical customer service experience.
• 3+ years of experience in a medical setting.
• Proficiency with computer tools (Outlook, Excel, Word).

Responsibilities

• Respond to patient questions in person or over the phone.
• Schedule patient office/infusion appointments and process outbound referrals.
• Obtain prior authorization for outbound referrals and reschedule as needed.
• Back up call center for inbound calls and assist with documentation.

Skills

Medical customer service

Communication skills

Scheduling

Call center experience

Education

High School Diploma or GED

Tools

Outlook

Excel

Word

Job description

UnitedHealth Group, through the Southwest Medical Referral Office (Optum), seeks a Senior Referral Navigator. This Provider Management role supports members and providers with referrals, scheduling, and resource coordination in a fast-paced environment.

The position focuses on timely patient care, data accuracy, and cross-functional collaboration, with hours Monday to Friday 8:00 am–5:00 pm and a strong emphasis on accessibility and quality service.