Senior Referral Navigator: Patient Care & Case Coordination

Jobtome; Spring Valley (NV); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Equity stock purchase

Job summary

UnitedHealth Group is hiring a Senior Referral Navigator for Southwest Medical Referral Office, part of Optum. The role focuses on patient outreach, education about program benefits, and managing member cases in a high-volume, fast-paced environment.

The position offers a Monday–Friday schedule (8:00 am–5:00 pm), with a focus on accuracy, empathy, and efficient coordination of care across clinics and services.

Qualifications

• High School Diploma or GED and 5+ years of medical customer service experience.
• 3+ years of experience in a medical setting.
• Intermediate computer proficiency with multiple applications including Outlook, Excel, and Word.

Responsibilities

• Respond to patient questions in person or over the phone.
• Schedule patient office and infusion appointments.
• Process outbound referral orders and obtain prior authorization.

Skills

Medical customer service

Call center

Microsoft Outlook

Excel

Word

Education

High School Diploma/GED

Tools

Outlook

Excel

Word

Job description

UnitedHealth Group is hiring a Senior Referral Navigator for Southwest Medical Referral Office, part of Optum. The role focuses on patient outreach, education about program benefits, and managing member cases in a high-volume, fast-paced environment.

The position offers a Monday–Friday schedule (8:00 am–5:00 pm), with a focus on accuracy, empathy, and efficient coordination of care across clinics and services.