Patient Referral Navigator

SWCHC, Inc.; Bridgeport (CT); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Flexible spending accounts (FSA)

Retirement plan (403B)

Short-term disability insurance

Long-term disability options

Life Insurance

Employee assistance program (EAP)

Job summary

Southwest Community Health Center is seeking a Referral Clerk to manage the delivery of medical referrals across all sites. The role collaborates with the Referral Manager and Director of Nursing Services to ensure timely processing of referral appointments across multiple medical departments.

The position requires a high school diploma, medical assistant certification or related referral experience, CPR/BLS certification, and strong communication skills.

Qualifications

• High school diploma required; medical assistant certification or experience in referral services preferred.
• Spanish speaking preferred but not required.
• CPR/BLS certification is required or preferred.

Responsibilities

• Maintain ongoing tracking and documentation on referrals.
• Address referrals promptly and ensure timely processing of appointments.
• Verify patient demographics and insurance information during registration.
• Compile clinical background information and relay to specialists.
• Arrange prior authorizations with insurance companies as needed.
• Communicate referral details to financial services for reimbursement.
• Explain referral plans and expectations to patients.
• Assist patients in addressing barriers to care and connecting with interpreters or transportation services as needed.
• Serve as main contact for patients and families to raise questions or concerns.
• Collaborate with service providers and referral teams to complete referrals.
• Remind patients of appointments by mail or phone.
• Keep primary care charts up to date with specialist visits and hospital services.

Skills

Customer service focus

Verbal and written communication

Electronic Medical Records

Teamwork

Organizational skills

Problem solving

Accountability

Education

High school diploma

Medical assistant certification

Tools

NextGen

EPIC

Job description

Southwest Community Health Center is seeking a Referral Clerk to manage the delivery of medical referrals across all sites. The role collaborates with the Referral Manager and Director of Nursing Services to ensure timely processing of referral appointments across multiple medical departments.

The position requires a high school diploma, medical assistant certification or related referral experience, CPR/BLS certification, and strong communication skills.