Senior Records & Archives Administrative Associate

Texas A&M University System; College Station (TX); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

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Job summary

Texas A&M University in College Station seeks an Administrative Associate V to support the Records Administration and Archives team. Your role includes interpreting policies under FERPA, handling academic records, and producing copies on demand.

The ideal candidate is detail-oriented, fast-paced, and customer-centered, with strong time management and communication skills, able to work independently and with campus partners.

Qualifications

• High school graduation or equivalent; 5 years of general office or clerical experience.
• Knowledge of FERPA and student records retention guidelines.
• Experience with student information systems and document management software.
• Ability to learn and utilize enterprise systems such as Emburse, DPSS, Perceptive Content, ImageNow, Adobe Sign, Laserfiche, and Canopy.
• Experience handling high-volume records, requests, and tasks.

Responsibilities

• Provide timely and accurate responses to requests from campuses, agencies, students, parents, and the public while maintaining FERPA privacy.
• Direct callers to appropriate departments and manage email inboxes for Records Admin & Archives.
• Coordinate with departments on academic calendar dates related to records and registration deadlines.
• Escalate issues to supervisor when beyond area of expertise and collaborate with support staff to fulfill record requests.
• Make copies of student academic records and transcripts as needed.

Skills

Detail-oriented

Fast-paced

Customer-centered

Time management

Adaptability

Organizational skills

Communication skills

Attention to details

Education

High school graduation or equivalent; 5 years general office/clerical experience

Tools

Compass

Howdy

DPSS

Perceptive Content

ImageNow

Adobe Sign

Laserfiche

Canopy

LaTeX

Microsoft Office Suite

Job description

Texas A&M University in College Station seeks an Administrative Associate V to support the Records Administration and Archives team. Your role includes interpreting policies under FERPA, handling academic records, and producing copies on demand.

The ideal candidate is detail-oriented, fast-paced, and customer-centered, with strong time management and communication skills, able to work independently and with campus partners.