Senior Real-Time Routing Engine Architect

Miratech Group; Jacksonville (FL); Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Culture of Relentless Performance

Competitive pay & benefits

Work From Anywhere

Growth & development programs

Global impact projects

Inclusive multicultural team

Social sustainability values

Job summary

Miratech is seeking a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operations. You will develop the core routing engine responsible for intelligent distribution of voice and digital interactions in real time, using Java, Spring Boot, and cloud-native technologies.

You will work with product, architecture, workforce management, telephony, and CX platform teams to ensure high availability, low latency,

Qualifications

• 8+ years of software engineering experience with ownership of architecture for distributed apps.
• Expert-level experience with Java and Spring Boot; REST APIs, persistence, security, testing, and performance engineering.
• Experience building routing logic for contact center, CX, or engagement platforms.
• Deep understanding of ACD concepts, queues, skills-based routing, priority routing, workload balancing.
• API-first design, event-driven architecture, messaging, cloud-native engineering.

Responsibilities

• Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
• Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
• Ensure high availability, scalability, resilience, and performance across routing paths and workloads.
• Design and maintain APIs for routing configuration, administration, monitoring, and integrations.
• Collaborate with CX domains to translate requirements into routing capabilities.
• Review designs, identify risks, and drive pragmatic decisions balancing quality, time, and cost.

Skills

Java

Spring Boot

Distributed systems

Microservices

REST APIs

Performance engineering

Event-driven architecture

Cloud-native engineering

PostgreSQL

API-first design

Messaging (Kafka/RabbitMQ)

Tools

PostgreSQL

Kafka

RabbitMQ

Kubernetes

Jenkins

Job description

Miratech is seeking a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operations. You will develop the core routing engine responsible for intelligent distribution of voice and digital interactions in real time, using Java, Spring Boot, and cloud-native technologies.

You will work with product, architecture, workforce management, telephony, and CX platform teams to ensure high availability, low latency,