Senior Real-Time Payments Platform Support Lead

PAYCO The Clearing House Payments Company L.L.C.; Town of Liberty (NY); On-site; USD 117,000 - 143,000; Full time

Job summary

The Clearing House Payments Company L.L.C. (PAYCO) is seeking a Senior Application Support professional to monitor and support payment systems, ensuring stability and uptime in a 24x7 environment.

You will triage incidents, coordinate with cross-functional teams, and drive operational improvements while supporting releases and disaster recovery exercises. Applicants should have a Bachelor's degree or equivalent, strong analytical and communication skills, and proven experience in payment

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience in fast-paced, high-availability production environments.
• Experience with payment systems and transaction processing workflows.
• Ability to manage incidents, escalations, and change-related activities.
• Excellent communication and cross-functional collaboration abilities.

Responsibilities

• Ensure staff are trained and prepared for daily operational and application support tasks.
• Identify opportunities to automate and optimize operations tasks.
• Oversee incident triage and ensure timely escalation and resolution.
• Support VHIPS-related technical support activities with internal teams.
• Manage changes and releases, including weekend maintenance windows.
• Coordinate disaster recovery exercises and preparation.
• Contribute toward becoming a formal Problem Manager in the future.
• Ensure open escalation tickets are addressed promptly and effectively.
• Handle asset management transitions in and out of data centers.
• Assist on various TCH and Operations projects.

Skills

Analytical skills

Troubleshooting

Incident management

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

IBM MQ

Connect Direct

SFTP

Job description

The Clearing House Payments Company L.L.C. (PAYCO) is seeking a Senior Application Support professional to monitor and support payment systems, ensuring stability and uptime in a 24x7 environment.

You will triage incidents, coordinate with cross-functional teams, and drive operational improvements while supporting releases and disaster recovery exercises. Applicants should have a Bachelor's degree or equivalent, strong analytical and communication skills, and proven experience in payment