Senior App Support Lead - Real-Time Payments & 24x7

The Clearing House; Town of Liberty (NY); On-site; USD 117,000 - 143,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

401k with company match

Tuition reimbursement

Job summary

The Clearing House is seeking a Senior Application Support professional to ensure the reliability and performance of payments and transaction processing systems. You will monitor, triage, log, and resolve issues, coordinating with cross-functional teams to maintain platform stability and service continuity.

You will lead incident management, support weekend maintenance, and participate in disaster recovery exercises, with an emphasis on automation and operational excellence.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience providing application support in a fast-paced production environment.
• Experience supporting payment systems and transaction processing platforms.
• Experience handling incidents, investigations, escalations, and support activities.
• Ability to manage multiple priorities and work under pressure.
• Excellent verbal and written communication with customers, vendors, management and technical teams.
• Technical expertise supporting Windows and Linux environments, networks, and enterprise integration solutions such as IBM MQ, Connect Direct, and SFTP.

Responsibilities

• Support applications and platforms that handle payments/transactions.
• Train teammates for daily operational and support activities.
• Identify opportunities to automate and optimize operations.
• Oversee incident triage and ensure timely escalation and resolution.
• Manage changes and releases including weekend maintenance windows.
• Participate in Disaster Recovery exercises.
• Assist on TCH projects and coordinate with cross-functional teams.

Skills

Analytical thinking

Troubleshooting

Incident management

Communication skills

Leadership (in absence of manager)

Problem solving

Education

Bachelor’s degree or equivalent

Tools

IBM MQ

Connect Direct

SFTP

Job description

The Clearing House is seeking a Senior Application Support professional to ensure the reliability and performance of payments and transaction processing systems. You will monitor, triage, log, and resolve issues, coordinating with cross-functional teams to maintain platform stability and service continuity.

You will lead incident management, support weekend maintenance, and participate in disaster recovery exercises, with an emphasis on automation and operational excellence.