Senior Payments Platform Support Lead

The Clearing House; United States; On-site; USD 117,000 - 143,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k plan with company match

Tuition reimbursement

Job summary

The Clearing House is seeking a Senior Application Support professional to oversee the support of payment processing applications and platforms. The role includes incident triage, escalation, and collaboration across cross-functional teams to maintain platform stability and service delivery.

The ideal candidate has strong analytical skills, experience with high-availability environments, and a track record of driving operational improvements.

Qualifications

• Strong analytical, troubleshooting, and problem-solving skills.
• Experience providing application support in a fast-paced, high-availability production environment.
• Experience supporting payment systems, transaction processing platforms, and operational workflows.
• Experience handling system incidents, payment investigations, technical escalations, and support activities.
• Ability to manage multiple priorities and perform effectively under pressure.
• Excellent verbal and written communication skills with customers, vendors, management, and technical teams.
• Strong attention to detail and organizational skills.
• Ability to work independently, make sound decisions, and collaborate across cross-functional teams.
• Ability to lead the team in the absence of the manager.

Responsibilities

• Ensure co-workers and technical support teams are accurately trained and prepared for daily operational and application support activities.
• Identify opportunities for improvement of Operations tasks and services through automation, optimization, and process enhancement.
• Oversee issue triage activities and ensure timely escalation and resolution of incidents affecting business applications and payment systems.
• Support project activities and collaborate with internal teams on VHIPS related to technical support matters.
• Manage and implement changes and releases including Weekend Maintenance window activities.
• Coordinate and participate in Disaster Recovery exercises.
• Contribute to the development, and eventually assume the role, of Problem Manager.
• Ensure Incident tickets with open escalation assignments are addressed promptly and effectively.
• Ensure technology is transitioned in and out of the data center according to Asset Management processes.
• Assist on various TCH and Operations projects

Education

Bachelor's degree or equivalent

Tools

Windows environments

Linux environments

IBM MQ

Connect Direct

SFTP

Job description

The Clearing House is seeking a Senior Application Support professional to oversee the support of payment processing applications and platforms. The role includes incident triage, escalation, and collaboration across cross-functional teams to maintain platform stability and service delivery.

The ideal candidate has strong analytical skills, experience with high-availability environments, and a track record of driving operational improvements.