Senior Payments Applications Support Lead (24x7)

PAYCO The Clearing House Payments Company L.L.C.; Raleigh (NC); On-site; USD 110,000 - 140,000; Full time

Job summary

The Clearing House Payments Company L.L.C. in Raleigh, NC is seeking a capable Application Support Manager to lead the EPN/SVPCO team. You will oversee daily support, incident triage, and changes for TCH projects, ensuring monitoring, stability, and reliable payment services for customers around the clock.

Collaboration with cross-functional teams and third-level support is essential. Responsibilities include driving operational improvements, coordinating disaster recovery exercises, and

Qualifications

• Must take initiative and work independently or in a team.
• Strong verbal and written communication skills.
• Experience with application support, issue triage, and high-availability environments.

Responsibilities

• Lead the EPN/SVPCO Application Support Team with daily operational responsibilities.
• Triage, log, analyze, and resolve incidents; coordinate with third-level support.
• Support 24x7x365 availability and drive platform stability improvements.

Skills

Analytical thinking

Troubleshooting

Incident management

Communication

Tools

MQ

Connect Direct

SFTP

Windows/Linux

Job description

The Clearing House Payments Company L.L.C. in Raleigh, NC is seeking a capable Application Support Manager to lead the EPN/SVPCO team. You will oversee daily support, incident triage, and changes for TCH projects, ensuring monitoring, stability, and reliable payment services for customers around the clock.

Collaboration with cross-functional teams and third-level support is essential. Responsibilities include driving operational improvements, coordinating disaster recovery exercises, and