Senior Payments Applications Support Lead

The Clearing House; Charlotte (NC); Sur place; USD 100 000 - 140 000; Plein temps

Résumé du poste

The Clearing House is seeking a Senior Application Support professional to maintain and improve payments processing systems. You will monitor, triage, and resolve incidents while coordinating with cross-functional teams to ensure platform stability and reliable customer service.

The role requires 24x7x365 availability, strong communication, and leadership in the absence of a manager, with a focus on operational excellence and the ability to drive enhancements across Windows and Linux

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience providing application support in a fast-paced, high-availability production environment.
• Experience supporting payment systems, transaction processing platforms, and operational workflows.
• Experience handling system incidents, payment investigations, technical escalations, and support activities.
• Ability to manage multiple priorities and perform effectively under pressure.
• Excellent verbal and written communication skills with customers, vendors, management, and technical teams.
• Strong attention to detail and organizational skills.
• Ability to work independently and collaborate across cross-functional teams and lead in the manager’s absence.
• Technical expertise supporting Windows and Linux environments, network technologies, and enterprise integration solutions (IBM MQ, Connect Direct, SFTP).
• Commitment to operational excellence, platform stability, and service reliability.
• Availability to participate in a 24x7x365 support model.

Responsabilités

• Train co-workers and technical support teams for daily operational and application support activities.
• Identify automation opportunities to improve operations and services.
• Oversee incident triage and ensure timely escalation and resolution of issues.
• Support VHIPS-related technical support activities with internal teams.
• Manage changes and releases including weekend maintenance windows.
• Coordinate and participate in Disaster Recovery exercises.
• Contribute to development and potential leadership of the Problem Manager role.
• Ensure Incident tickets with open escalations are addressed promptly.
• Ensure assets move in and out of data centers per asset management processes.
• Assist on various TCH and Operations projects.

Connaissances

Analytical skills

Troubleshooting

Application support

Payment systems

Incident management

Multitasking

Communication

Independent work

Leadership

Team collaboration

Problem solving

Formation

Bachelor’s degree or equivalent combination of education and experience

Outils

Windows

Linux

IBM MQ

Connect Direct

SFTP

Description du poste

The Clearing House is seeking a Senior Application Support professional to maintain and improve payments processing systems. You will monitor, triage, and resolve incidents while coordinating with cross-functional teams to ensure platform stability and reliable customer service.

The role requires 24x7x365 availability, strong communication, and leadership in the absence of a manager, with a focus on operational excellence and the ability to drive enhancements across Windows and Linux