Senior Payments Systems Support Engineer

The Clearing House; North Carolina; On-site; USD 95,000 - 125,000; Full time

Job summary

The Clearing House is seeking a Senior Application Support Engineer to maintain and support payment processing platforms and related systems. You will monitor, triage, and resolve incidents, coordinating with cross-functional teams to ensure platform stability and reliable services.

Responsibilities include participating in disaster recovery, weekend maintenance, change management, and cross-team collaboration to drive operational improvements and service reliability.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Strong analytical, troubleshooting, and problem-solving skills, including issue identification, triage, root cause analysis, and resolution management.
• Experience providing application support in a fast-paced, high-availability production environment.
• Experience supporting payment systems, transaction processing platforms, and operational workflows.
• Experience handling system incidents, payment investigations, technical escalations, and support activities.
• Ability to manage multiple priorities and perform effectively under pressure.
• Excellent verbal and written communication skills with the ability to interact professionally with customers, vendors, management, and technical teams.
• Strong attention to detail and organizational skills.
• Ability to work independently, make sound decisions, and collaborate effectively across cross-functional teams.
• Ability to lead the team in the absence of the manager.
• Technical expertise supporting Windows and Linux environments, network technologies, and enterprise integration solutions such as IBM MQ, Connect Direct, and SFTP.
• Commitment to operational excellence, platform stability, and service reliability.
• Availability to participate in a 24x7x365 support model, including system alerts, critical incident response, and weekend maintenance activities.

Responsibilities

• Ensure co-workers and technical support teams are accurately trained and prepared for daily operational and application support activities.
• Identify opportunities for improvement of Operations tasks and services through automation, optimization, and process enhancement.
• Oversee issue triage activities and ensure timely escalation and resolution of incidents impacting business applications and payment systems.
• Support project activities and collaborate with internal teams on VHIPS related to technical support matters.
• Manage and implement changes and releases including Weekend Maintenance window activities.
• Coordinate and participate in Disaster Recovery exercises.
• Contribute to the development, and eventually assume the role, of Problem Manager.
• Ensure Incident tickets with open escalation assignments are being addressed promptly and effectively.
• Ensure technology is transitioned in and out of the data center according to established Asset Management processes.
• Assist on various TCH and Operations projects.

Skills

Analytical skills

Troubleshooting

Payment systems

Communication skills

Incident management

Cross-functional teamwork

24x7 support readiness

Decision making

Independent work

Education

Bachelor's degree or equivalent

Tools

IBM MQ

Connect Direct

SFTP

Windows

Linux

Job description

The Clearing House is seeking a Senior Application Support Engineer to maintain and support payment processing platforms and related systems. You will monitor, triage, and resolve incidents, coordinating with cross-functional teams to ensure platform stability and reliable services.

Responsibilities include participating in disaster recovery, weekend maintenance, change management, and cross-team collaboration to drive operational improvements and service reliability.