Senior RCM & Billing Specialist (Remote)

AlayaCare; Pittsburgh (Allegheny County); Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Equity

Health benefits

Parental leave

Job summary

AlayaCare is seeking a Senior Managed Services Specialist focused on Revenue Cycle Management (RCM) and billing. This role blends technical and consultative work, partnering with the RCM product team to optimize internal workflows and customer implementations.

You will lead training, establish best-practice RCM processes, mentor colleagues, and help clients set up and run billing and financial workflows in AlayaCare. Remote work within the US with travel as needed.

Qualifications

• Four+ years in SaaS or a technical environment with managed services focus.
• Experience in RCM, billing, or revenue-cycle support.
• Finance/accounting/medical billing education or experience is a strong asset.
• Bachelor's degree preferred; an equivalent combination of education and experience will be considered.

Responsibilities

• Partner with the RCM product team on feature rollouts and provide customer context.
• Design and deliver training for customer-facing teams on RCM workflows.
• Develop, implement, and maintain best-practice RCM workflows and documentation.
• Act as an internal authority on RCM processes and configuration standards in AlayaCare.
• Collaborate with Support on recurring billing escalations and drive improvements.
• Mentor peers and share best practices within Managed Services.
• Support customer implementations from an RCM perspective and translate requirements into configuration.
• Test and validate RCM configurations before go-live.
• Help customers establish and manage billing and financial workflows.
• Advise customers on RCM best practices tailored to payer environments.
• Independently manage and resolve escalations; analyze root causes.

Skills

RCM knowledge

SaaS experience

Client-facing

Project management tools

Education

Bachelor's degree in Finance, Accounting, or Medical Billing

Equivalent experience considered

Tools

Mavenlink

Confluence

Jira

Job description

AlayaCare is seeking a Senior Managed Services Specialist focused on Revenue Cycle Management (RCM) and billing. This role blends technical and consultative work, partnering with the RCM product team to optimize internal workflows and customer implementations.

You will lead training, establish best-practice RCM processes, mentor colleagues, and help clients set up and run billing and financial workflows in AlayaCare. Remote work within the US with travel as needed.