Senior Quality & Process Excellence Leader

CTDI; West Chester (Chester County); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Weekly pay

Monthly incentive bonus

Health insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Employee assistance program

Flexible spending account

Job summary

CTDI is a large-scale Engineering, Repair, and Logistics company delivering services to major telecom and broadband providers. The Senior Quality Manager will drive standardized practices across processes, programs, and customers, measure core KPIs, and lead improvements with cross-functional teams.

You will oversee root-cause analysis, implement a Quality Management System, present performance updates, and collaborate with Operations, IT, and Billing. Travel up to 30% is required.

Qualifications

• Six Sigma Green Belt required; LEAN experience preferred
• Bachelor's degree in Business, Project Management, Supply Chain, or related discipline
• 10+ years of warehouse operations management experience preferred

Responsibilities

• Determine baseline of operational performance today and drive excellence plans
• Monitor project performance to customer requirements and expectations
• Lead internal and external meetings and interface with customers
• Issue regular reports on program performance and improvements
• Coordinate cross-functional teams (Operations, IT, Quality, Billing) for improvement plans
• Identify deficiencies and implement improvements; drive root cause actions

Skills

Organized

Detail oriented

Analytical

Problem solving

Communication

Team player

Root cause analysis

Presentation skills

Motivation

Flexibility

Education

Bachelor's in Business/PM/SC

Job description

CTDI is a large-scale Engineering, Repair, and Logistics company delivering services to major telecom and broadband providers. The Senior Quality Manager will drive standardized practices across processes, programs, and customers, measure core KPIs, and lead improvements with cross-functional teams.

You will oversee root-cause analysis, implement a Quality Management System, present performance updates, and collaborate with Operations, IT, and Billing. Travel up to 30% is required.