Quality & Operational Excellence Lead

Modern Technology Solutions Inc; Huntsville (AL); Hybrid; USD 120,000 - 180,000; Full time

Job summary

MTSI is seeking an experienced Quality Management Expert to lead enterprise-wide process excellence initiatives that strengthen performance and enable scalable growth. This senior role partners with Infrastructure and Operations to evolve management systems for exceptional service to customers and employees.

You will drive cross-functional programs, conduct stakeholder engagements, and translate strategy into actionable process roadmaps to prepare for CMMI benchmarking.

Qualifications

• Strategic thinking and process ownership.
• Experience using ISO 9001 and CMMI for process improvement.
• 10+ years in process engineering, quality management, or operational excellence.
• Ability to influence senior stakeholders and drive organizational change.
• Proficiency with process mapping and analysis tools (Visio, PowerBI).
• Excellent communication, leadership, and facilitation skills.
• Experience establishing process governance programs.
• Ability to manage competing priorities in complex environments.
• Continuous improvement mindset with focus on long-term sustainability.

Responsibilities

• Lead large-scale, cross-functional process development and improvement initiatives to improve quality, efficiency, and performance.
• Act as internal auditor to verify process effectiveness and identify opportunities for improvement.
• Serve as the technical expert for process design and implementation using improvement frameworks such as CMMI and influence change management efforts.
• Partner with IT Operations leadership to translate business strategy into actionable process roadmaps to prepare organization for CMMI benchmarking activities.
• Mentor and coach coworkers on quality management principles and CMMI practices to drive adoption of quality management principles across departments.
• Support the development and implementation of a central SharePoint repository for organizational resources, guidance, and knowledge.
• Identify performance metrics that demonstrate process effectiveness and inform improvement opportunities.
• Lead root cause investigations for high-impact issues and implement sustainable corrective actions.
• Reduce operational inefficiencies and enhance customer and employee satisfaction through streamlined processes.

Skills

Strategic thinking

ISO 9001 / CMMI

10+ years experience

Cross-functional improvement

Influence senior stakeholders

Visio / PowerBI

Communication / leadership

Governance programs

Priorities management

Continuous improvement mindset

Education

Bachelor’s degree in Engineering, Business, Information Systems, or related discipline

ISO 9001 Lead Auditor

Certified Manager of Quality / Organizational Excellence or Quality Engineer

Certified CMMI Associate or CMMI Appraisal Team Member

Active Secret/Top Secret security clearance preferred

Tools

Visio

PowerBI

Job description

MTSI is seeking an experienced Quality Management Expert to lead enterprise-wide process excellence initiatives that strengthen operational performance, advance organizational maturity, and enable scalable growth. This leader will play a critical role in preparing the organization for CMMI benchmarking activities while building sustainable management systems that improve employee and customer outcomes. As a key member of the Operational Excellence Team this role will act as a partner to all our Infrastructure Departments and Operations to evolve the management systems used to deliver exceptional services to our customers and employees. In this senior role, you will facilitate engagements with stakeholders and leadership to define goals, objectives, requirements, and outcomes; conduct interviews, surveys, workshops, and focus groups to gather information and analyze data; and deliver recommendations. This role offers a unique opportunity to shape how MTSI operates at scale. The successful candidate will influence enterprise-wide processes, partner directly with senior leadership, and help define the future operating model of the organization.

What You’ll Do

The Senior Manager serves as a subject-matter expert and strategic leader responsible for developing, optimizing, and governing end-to-end business processes. This role drives complex improvement initiatives, leads cross-functional teams, and ensures processes are scalable, compliant, and aligned with organizational goals and industry frameworks like ISO 9001 and CMMI.

Key Responsibilities

• Lead large-scale, cross-functional process development and improvement initiatives to improve quality, efficiency, and performance
• Act as internal auditor to verify process effectiveness and identify opportunities for improvement
• Serve as the technical expert for process design and implementation using improvement frameworks such as CMMI and influence change management efforts
• Partner with IT Operations leadership to translate business strategy into actionable process roadmaps to prepare organization for CMMI benchmarking activities
• Mentor and coach coworkers on quality management principles and CMMI practices to drive adoption of quality management principles across departments
• Support the development and implementation of a central SharePoint repository for organizational resources, guidance, and knowledge
• Identify performance metrics that demonstrate process effectiveness and inform improvement opportunities
• Lead root cause investigations for high-impact issues and implement sustainable corrective actions
• Reduce operational inefficiencies and enhance customer and employee satisfaction through streamlined processes

What You Bring

• Strategic thinking and process ownership
• Proven experience utilizing ISO 9001 and CMMI as a platform for improvement
• 10+ years of experience in process engineering, quality management, or operational excellence roles
• Proven experience leading cross-functional improvement initiatives with measurable business impact
• Demonstrated ability to influence senior stakeholders and drive organizational change
• Proficiency with process mapping and analysis tools (Visio, PowerBI)
• Excellent communication, leadership, and facilitation skills
• Experience establishing process governance programs
• Ability to manage competing priorities in complex environments
• Continuous improvement mindset with a focus on long-term sustainability

Education and Preferred Qualifications

• Bachelor’s degree in Engineering, Business, Information Systems, or related discipline
• ISO 9001 Lead Auditor
• Certified Manager of Quality / Organizational Excellence or Quality Engineer
• Certified CMMI Associate or CMMI Appraisal Team Member
• Active Secret or top secret security clearance preferred
• Security Clearance: US Citizenship and eligibility to obtain a DoW security clearance are required

Work Locations and Travel

Hybrid/onsite depending on business needs. Candidates should be located within commuting distance of a major MTSI office location in Alexandria, VA, Dayton, OH, or Huntsville, AL. Occasional travel for project support or facility visits.