Senior Program Manager - Telecom & Operations Lead

CTDI Careers; Jeffersonville (IN); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Weekly pay

Monthly Incentive Bonus

Health insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Employee assistance program

Flexible spending account

Job summary

CTDI is seeking a Program, Project, or Operations Manager to measure and drive performance for a customer program. You will act as the primary customer contact, monitor metrics, and coordinate across Operations, IT, Quality, and Billing to meet timelines.

The role requires 5–10 years in fast-paced operations and 4+ years in high-volume supply chain/logistics. PMP is a plus; telecom or cable experience is preferred. Weekly pay and comprehensive benefits are offered.

Qualifications

• 5-10 years: Program, Project, or Operations Management experience in a fast-paced operation
• 4+ years’ experience within a high volume supply chain/distribution operations and logistics environment
• PMP Certification preferred, but not required
• Previous experience with quality systems a plus
• Experience in the telecommunications or cable industries is preferred

Responsibilities

• Act as primary point of contact for the customer on operational and performance issues.
• Monitor project performance to customer requirements and expectations.
• Issue regular reports on program performance.
• Coordinate work of various functional groups such as Operations, IT, Quality, and Billing.
• Identify areas of non-conformance and develop remedial plans.
• Translate operations needs into draft requirements for IT development.
• Manage inventory levels to ensure timely order fulfillment.
• Resolve customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources.
• Conduct regular meetings with Operations/Business managers to ensure customer needs and timelines are achieved.

Skills

Organized

Detail oriented

Self-motivated

Analytical skills

Communication skills

Team player

Travel flexibility

MS Office proficiency

SQL knowledge

Education

Bachelor's degree in Business, Project Management, Supply Chain or related discipline

Tools

MS Office (Word, Excel, PowerPoint, Access and Project)

Job description

CTDI is seeking a Program, Project, or Operations Manager to measure and drive performance for a customer program. You will act as the primary customer contact, monitor metrics, and coordinate across Operations, IT, Quality, and Billing to meet timelines.

The role requires 5–10 years in fast-paced operations and 4+ years in high-volume supply chain/logistics. PMP is a plus; telecom or cable experience is preferred. Weekly pay and comprehensive benefits are offered.