Senior Manager, Quality & Process Excellence

Modern Technology Solutions Inc; Huntsville (AL); Híbrido; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

MTSI is seeking an experienced Quality Management Expert to lead enterprise-wide process excellence initiatives that strengthen performance and enable scalable growth. This senior role partners with Infrastructure and Operations to evolve management systems for exceptional service to customers and employees.

You will drive cross-functional programs, conduct stakeholder engagements, and translate strategy into actionable process roadmaps to prepare for CMMI benchmarking.

Formación

• Strategic thinking and process ownership.
• Experience using ISO 9001 and CMMI for process improvement.
• 10+ years in process engineering, quality management, or operational excellence.
• Ability to influence senior stakeholders and drive organizational change.
• Proficiency with process mapping and analysis tools (Visio, PowerBI).
• Excellent communication, leadership, and facilitation skills.
• Experience establishing process governance programs.
• Ability to manage competing priorities in complex environments.
• Continuous improvement mindset with focus on long-term sustainability.

Responsabilidades

• Lead large-scale, cross-functional process development and improvement initiatives to improve quality, efficiency, and performance.
• Act as internal auditor to verify process effectiveness and identify opportunities for improvement.
• Serve as the technical expert for process design and implementation using improvement frameworks such as CMMI and influence change management efforts.
• Partner with IT Operations leadership to translate business strategy into actionable process roadmaps to prepare organization for CMMI benchmarking activities.
• Mentor and coach coworkers on quality management principles and CMMI practices to drive adoption of quality management principles across departments.
• Support the development and implementation of a central SharePoint repository for organizational resources, guidance, and knowledge.
• Identify performance metrics that demonstrate process effectiveness and inform improvement opportunities.
• Lead root cause investigations for high-impact issues and implement sustainable corrective actions.
• Reduce operational inefficiencies and enhance customer and employee satisfaction through streamlined processes.

Conocimientos

Strategic thinking

ISO 9001 / CMMI

10+ years experience

Cross-functional improvement

Influence senior stakeholders

Visio / PowerBI

Communication / leadership

Governance programs

Priorities management

Continuous improvement mindset

Educación

Bachelor’s degree in Engineering, Business, Information Systems, or related discipline

ISO 9001 Lead Auditor

Certified Manager of Quality / Organizational Excellence or Quality Engineer

Certified CMMI Associate or CMMI Appraisal Team Member

Active Secret/Top Secret security clearance preferred

Herramientas

Visio

PowerBI

Descripción del empleo

MTSI is seeking an experienced Quality Management Expert to lead enterprise-wide process excellence initiatives that strengthen performance and enable scalable growth. This senior role partners with Infrastructure and Operations to evolve management systems for exceptional service to customers and employees.

You will drive cross-functional programs, conduct stakeholder engagements, and translate strategy into actionable process roadmaps to prepare for CMMI benchmarking.