Quality & Operational Excellence Lead

Modern Technology Solutions, Inc. (MTSI); Huntsville (AL); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Modern Technology Solutions, Inc. (MTSI) is seeking an experienced Quality Management Expert to lead enterprise-wide process excellence initiatives, strengthening performance and enabling scalable growth.

This role will prepare the organization for CMMI benchmarking while building sustainable management systems that improve outcomes for employees and customers. As a key member of the Operational Excellence Team, you will partner with Infrastructure and Operations to evolve governance, define

Qualifications

• 10+ years in process engineering, quality management, or operational excellence
• Experience leading cross-functional improvement initiatives with measurable impact
• Ability to influence senior stakeholders and drive organizational change
• Experience establishing process governance programs
• Proven internal auditing experience for process effectiveness
• Ability to manage competing priorities in complex environments

Responsibilities

• Develop, optimize, and govern end-to-end business processes
• Lead cross-functional improvement initiatives and scalable processes
• Audit process effectiveness and identify improvement opportunities
• Translate strategy into actionable roadmaps to prepare for CMMI benchmarking
• Mentor colleagues on quality management and CMMI practices
• Support central resource repositories and knowledge management
• Define performance metrics to demonstrate process impact
• Lead root-cause investigations and implement corrective actions
• Improve customer and employee satisfaction through streamlined processes

Skills

Strategic thinking

ISO 9001 proficiency

CMMI expertise

Process mapping

Leadership

Facilitation

Auditing

Data analysis

Education

Bachelor's degree in Engineering, Business, Information Systems

ISO 9001 Lead Auditor

Certified Manager of Quality / Organizational Excellence

Certified CMMI Associate or CMMI Appraisal Team Member

Tools

Visio

PowerBI

Job description

MTSI is seeking an experienced Quality Management Expert to lead enterprise-wide process excellence initiatives that strengthen operational performance, advance organizational maturity, and enable scalable growth. This leader will play a critical role in preparing the organization for CMMI benchmarking activities while building sustainable management systems that improve employee and customer outcomes.

As a key member of the Operational Excellence Team this role will act as a partner to all our Infrastructure Departments and Operations to evolve the management systems used to deliver exceptional services to our customers and employees. In this senior role, you will facilitate engagements with stakeholders and leadership to define goals, objectives, requirements, and outcomes; conduct interviews, surveys, workshops, and focus groups to gather information and analyze data; and deliver recommendations.

This role offers a unique opportunity to shape how MTSI operates at scale. The successful candidate will influence enterprise-wide processes, partner directly with senior leadership, and help define the future operating model of the organization.

What You'll Do

The Senior Manager serves as a subject-matter expert and strategic leader responsible for developing, optimizing, and governing end-to-end business processes. This role drives complex improvement initiatives, leads cross-functional teams, and ensures processes are scalable, compliant, and aligned with organizational goals and industry frameworks like ISO 9001 and CMMI.

Key Responsibilities

• Lead large-scale, cross-functional process development and improvement initiatives to improve quality, efficiency, and performance
• Act as internal auditor to verify process effectiveness and identify opportunities for improvement
• Serve as the technical expert for process design and implementation using improvement frameworks such as CMMI and influence change management efforts
• Partner with IT Operations leadership to translate business strategy into actionable process roadmaps to prepare organization for CMMI benchmarking activities
• Mentor and coach coworkers on quality management principles and CMMI practices to drive adoption of quality management principles across departments
• Support the development and implementation of a central SharePoint repository for organizational resources, guidance, and knowledge
• Identify performance metrics that demonstrate process effectiveness and inform improvement opportunities
• Lead root cause investigations for high-impact issues and implement sustainable corrective actions
• Reduce operational inefficiencies and enhance customer and employee satisfaction through streamlined processes

What You Bring

• Strategic thinking and process ownership
• Proven experience utilizing ISO 9001 and CMMI as a platform for improvement
• 10+ years of experience in process engineering, quality management, or operational excellence roles
• Proven experience leading cross-functional improvement initiatives with measurable business impact
• Demonstrated ability to influence senior stakeholders and drive organizational change
• Proficiency with process mapping and analysis tools (Visio, PowerBI)
• Excellent communication, leadership, and facilitation skills
• Experience establishing process governance programs
• Ability to manage competing priorities in complex environments
• Continuous improvement mindset with a focus on long-term sustainability

Education And Preferred Qualifications

• Bachelor's degree in Engineering, Business, Information Systems, or related discipline
• ISO 9001 Lead Auditor
• Certified Manager of Quality / Organizational Excellence or Quality Engineer
• Certified CMMI Associate or CMMI Appraisal Team Member
• Active Secret or top secret security clearance preferred

Security Clearance

US Citizenship and eligibility to obtain a DoW security clearance are required

Work Locations and Travel

• Hybrid/onsite depending on business needs
• Candidates should be located within commuting distance of a major MTSI office location in Alexandria, VA, Dayton, OH, or Huntsville, AL.
• Occasional travel for project support or facility visits