Senior QA & Advocacy Lead Analyst (Remote)

Airspace; Carlsbad (CA); In loco; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Airspace, a remote-first logistics innovator, seeks a Quality Assurance & Advocacy Lead Analyst. You will investigate customer escalations, analyze data to find root causes, and drive corrective actions across Operations to protect the reliability Airspace delivers for time-sensitive shipments.

You will diagnose trends, provide actionable feedback to Operations Leadership and Account Managers, onboard new hires into ZenQMS, and support QMS tasks across Airspace sectors, including Aerospace, High

Competenze

• Experience identifying root causes and implementing corrective actions.
• Ability to provide clear feedback and coaching to teams.
• Experience coordinating across multiple sectors in operations.

Mansioni

• Investigate escalations and perform root-cause analysis with CAPA actions.
• Review trends and drive corrective/preventive actions across Operations.
• Deliver feedback to Operations Leadership and Account Managers.
• Onboard new hires into ZenQMS and support QMS tasks as needed.
• Maintain knowledge of Airspace sectors and subsectors.

Conoscenze

Root cause analysis

Feedback & coaching

Cross-sector coordination

Quality mindset

Strumenti

ZenQMS

Zendesk

WorkRamp

Live order tracking

Call monitoring system

Descrizione del lavoro

Airspace, a remote-first logistics innovator, seeks a Quality Assurance & Advocacy Lead Analyst. You will investigate customer escalations, analyze data to find root causes, and drive corrective actions across Operations to protect the reliability Airspace delivers for time-sensitive shipments.

You will diagnose trends, provide actionable feedback to Operations Leadership and Account Managers, onboard new hires into ZenQMS, and support QMS tasks across Airspace sectors, including Aerospace, High