Senior Property Maintenance Manager: Lead Team & Service

Prime Group; Federal Way (WA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage (zero‑d

PTO & holidays

Parental Leave

401(k) with match

Tuition reimbursement

Housing discounts

Job summary

Prime Residential in Federal Way, WA seeks a Service Manager to lead the essential maintenance function across communities. You will manage a hands-on team, coordinate with the Community Director on operations, and ensure excellent resident service, safety, and curb appeal.

The role requires 5+ years in residential property maintenance with 2+ years of leadership. HVAC and RealPage/OneSite experience preferred. This is a hands-on leadership position at a Prime-managed multifamily property.

Qualifications

• 5+ years of related experience in residential property maintenance.
• 2+ years of leadership experience overseeing a maintenance team.
• Valid driver’s license for operating community vehicles and/or golf carts.
• Multi-Family housing experience is preferred.
• Competency in RealPage/OneSite or other property management software is preferred.
• HVAC Certification is preferred.

Responsibilities

• Lead and oversee the service team, ensuring high performance and efficiency.
• Conduct daily meetings and provide coaching and mentoring to the team.
• Organize and lead training sessions in partnership with the Maintenance Training Manager.
• Collaborate with the Community Director on personnel performance, operations, and budget.
• Foster a customer-focused culture of respect, responsiveness, and efficiency.
• Manage and complete service requests and prepare vacant apartments.
• Diagnose and repair building components such as appliances, electrical systems, plumbing, and HVAC (with proper certification).
• Regularly inspect apartment homes to maintain standards.
• Ensure the quality of work performed by contractors and service providers.
• Conduct routine property inspections to identify and address safety concerns.
• Perform routine fire and life/safety inspections and annual unit inspections.
• Oversee the appearance and cleanliness of grounds, common areas, and amenities.
• Maintain proper work area conditions and adhere to safety protocols.
• Lead safety meetings, ensure SDS accessibility, and stay current with OSHA regulations.
• Manage inventory, perform preventative maintenance, handle purchase orders, and work with vendors for timely delivery.

Skills

Leadership

Team mentoring

Hands-on maintenance

Customer service

Risk assessment

Independent & collaborative work

Tools

RealPage/OneSite

Job description

Prime Residential in Federal Way, WA seeks a Service Manager to lead the essential maintenance function across communities. You will manage a hands-on team, coordinate with the Community Director on operations, and ensure excellent resident service, safety, and curb appeal.

The role requires 5+ years in residential property maintenance with 2+ years of leadership. HVAC and RealPage/OneSite experience preferred. This is a hands-on leadership position at a Prime-managed multifamily property.