Senior Service Manager - Residential Maintenance Lead

Prime Residential; Federal Way (WA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

PTO & holidays

Parental leave

401(k) plan

Tuition reimbursement

Housing discounts

Job summary

Prime Residential is seeking a Service Manager to lead the essential maintenance function at our Federal Way community. You will ensure curb appeal, timely make-readies, and responsive service while mentoring a diverse team and partnering with the community management group.

You will drive safety, efficiency, and resident satisfaction, overseeing maintenance operations and coordinating with vendors, while maintaining high standards for property quality and life/safety compliance.

Qualifications

• 5+ years of related experience in residential property maintenance.
• 2+ years of leadership experience overseeing a maintenance team.
• Valid driver’s license for operating community vehicles.
• Multi-Family housing experience preferred.
• HVAC Certification preferred.

Responsibilities

• Lead and oversee the service team, ensuring high performance and efficiency.
• Conduct daily meetings and provide coaching and mentoring to the team.
• Organize and lead training sessions in partnership with the Maintenance Training Manager.
• Collaborate with the Community Director on personnel performance, operations, and budget.
• Foster a customer-focused culture of respect, responsiveness, and efficiency.
• Manage and complete service requests and prepare vacant apartments.
• Diagnose and repair building components such as appliances, electrical systems, plumbing, and HVAC (with proper certification).
• Regularly inspect apartment homes to maintain standards.
• Ensure the quality of work performed by contractors and service providers.
• Conduct routine property inspections to identify and address safety concerns.
• Perform routine fire and life/safety inspections and annual unit inspections.
• Oversee the appearance and cleanliness of grounds, common areas, and amenities.
• Maintain proper work area conditions and adhere to safety protocols.
• Lead safety meetings, ensure SDS accessibility, and stay current with OSHA regulations.
• Manage inventory, perform preventative maintenance, handle purchase orders, and work with vendors for timely delivery.

Skills

Building systems knowledge

Leadership

Customer service

Problem solving

Safety compliance

Tools

RealPage/OneSite

Job description

Prime Residential is seeking a Service Manager to lead the essential maintenance function at our Federal Way community. You will ensure curb appeal, timely make-readies, and responsive service while mentoring a diverse team and partnering with the community management group.

You will drive safety, efficiency, and resident satisfaction, overseeing maintenance operations and coordinating with vendors, while maintaining high standards for property quality and life/safety compliance.