Senior Property Maintenance Manager — Bonus Eligible

Prime-Residential-5; Federal Way (WA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

PTO & holidays

Parental Leave

401(k) with Roth option

Tuition reimbursement

Housing discounts

Job summary

Prime Residential is seeking a Service Manager to lead the maintenance function at its Federal Way community. You will supervise a diverse team, coordinate repairs, and ensure curb appeal and safety across common areas and units.

In this role you’ll drive daily operations, mentor staff, manage budgets, and collaborate with the Community Director to deliver excellent resident service. Candidates should bring strong hands-on maintenance skills and leadership experience.

Qualifications

• 5+ years of related experience in residential property maintenance.
• 2+ years of leadership experience overseeing a maintenance team.
• Valid driver’s license for operating community vehicles and/or golf carts.
• Multi-Family housing experience is preferred.
• Competency in RealPage/OneSite or other property management software is preferred.
• HVAC Certification is preferred.

Responsibilities

• Lead and oversee the service team, ensuring high performance and efficiency.
• Conduct daily meetings and provide coaching and mentoring to the team.
• Organize and lead training sessions in partnership with the Maintenance Training Manager.
• Collaborate with the Community Director on personnel performance, operations, and budget.
• Foster a customer-focused culture of respect, responsiveness, and efficiency.
• Manage and complete service requests and prepare vacant apartments.
• Diagnose and repair building components such as appliances, electrical systems, plumbing, and HVAC (with proper certification).
• Regularly inspect apartment homes to maintain standards.
• Ensure the quality of work performed by contractors and service providers.
• Conduct routine property inspections to identify and address safety concerns.
• Perform routine fire and life/safety inspections and annual unit inspections.
• Oversee the appearance and cleanliness of grounds, common areas, and amenities.
• Maintain proper work area conditions and adhere to safety protocols.
• Lead safety meetings, ensure SDS accessibility, and stay current with OSHA regulations.
• Manage inventory, perform preventative maintenance, handle purchase orders, and work with vendors for timely delivery.

Skills

Technical proficiency

Leadership

Attention to detail

Customer service

Risk assessment

Independent / self-driven

Tools

RealPage/OneSite

Job description

Prime Residential is seeking a Service Manager to lead the maintenance function at its Federal Way community. You will supervise a diverse team, coordinate repairs, and ensure curb appeal and safety across common areas and units.

In this role you’ll drive daily operations, mentor staff, manage budgets, and collaborate with the Community Director to deliver excellent resident service. Candidates should bring strong hands-on maintenance skills and leadership experience.