Senior Service Manager, Multi-Family Property Maintenance

Prime Group; Portland (OR); On-site; USD 41,000 - 59,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off and holidays

Parental leave

401(k) plan

Tuition reimbursement

Housing discounts

Job summary

Prime Residential in Portland, OR seeks a Service Manager to lead the essential maintenance function at our communities. You will oversee a diverse maintenance team, ensure curb appeal, handle service requests, make readies, and uphold safety and quality standards while partnering with the Community Director.

This leadership role emphasizes hands-on coaching, training, and inspections, with on-site responsibilities and a focus on resident satisfaction and safe, efficient operations.

Qualifications

• 5+ years of residential property maintenance.
• 2+ years of leadership experience overseeing a maintenance team.
• HVAC certification preferred; experience with property management software preferred.

Responsibilities

• Lead and oversee the service team, ensuring high performance and efficiency.
• Conduct daily meetings and provide coaching and mentoring to the team.
• Organize and lead training sessions in partnership with the Maintenance Training Manager.
• Collaborate with the Community Director on personnel performance, operations, and budget.
• Foster a customer-focused culture of respect, responsiveness, and efficiency.
• Manage and complete service requests and prepare vacant apartments.
• Diagnose and repair building components such as appliances, electrical systems, plumbing, and HVAC (with proper certification).
• Regularly inspect apartment homes to maintain standards.
• Ensure the quality of work performed by contractors and service providers.
• Conduct routine property inspections to identify and address safety concerns.
• Perform routine fire and life/safety inspections and annual unit inspections.
• Oversee the appearance and cleanliness of grounds, common areas, and amenities.
• Maintain proper work area conditions and adhere to safety protocols.
• Lead safety meetings, ensure SDS accessibility, and stay current with OSHA regulations.
• Manage inventory, perform preventative maintenance, handle purchase orders, and work with vendors for timely delivery.

Skills

Technical proficiency

Leadership

Problem solving

Customer service

Risk assessment

Independent worker

Tools

RealPage/OneSite

Job description

Prime Residential in Portland, OR seeks a Service Manager to lead the essential maintenance function at our communities. You will oversee a diverse maintenance team, ensure curb appeal, handle service requests, make readies, and uphold safety and quality standards while partnering with the Community Director.

This leadership role emphasizes hands-on coaching, training, and inspections, with on-site responsibilities and a focus on resident satisfaction and safe, efficient operations.