Senior Property Claims Expert — Remote, High-Value

The Hanover Insurance Group; Toledo (OH); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K with company match

Tuition reimbursement

PTO

On-site medical/wellness center (Worc>

Job summary

The Hanover Insurance Group is seeking a Senior Technical Property Adjuster to independently manage highly complex field property claims with extensive investigation, evaluation, and negotiation. Travel for on-site assessments and CAT responses is required, with collaboration across legal, underwriting, vendors, and agents to determine value and coverage.

The role emphasizes technical expertise, management of high-value claims up to $500k, and leadership in cross-functional teams, training, and

Qualifications

• Bachelor’s degree preferred or equivalent experience; typically 8+ years of industry experience.
• Recognized authority in negotiating highly complex claims; shapes and implements best practices.
• Fluent in Xactimate usage with level 3 certification or the ability to achieve.
• Strong knowledge of local geography, regulations, and public safety agencies.
• Skilled in negotiation and developing strategies to influence outcomes.
• Expert-level insurance knowledge; deep understanding of legal and regulatory frameworks.
• Clear verbal and written communication with empathy toward stakeholders.
• Highly organized with the ability to manage complex workflows and projects.
• Willingness to travel and work on-site as needed.
• Ability to operate in a fast-paced environment.

Responsibilities

• Independently investigate highly complex field property claims, including CATs.
• Handle estimates on structures averaging $200-300k and claims up to $500k.
• Lead investigations, assess coverage, and issue reservation of rights and letters.
• Collaborate with internal and external experts to evaluate claims.
• Lead cross-functional meetings and communicate complex information clearly.
• Mentor junior adjusters and contribute to best practices.

Skills

Xactimate

Negotiation

Investigations

Communication

Travel

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office Suite

Claims systems

Job description

The Hanover Insurance Group is seeking a Senior Technical Property Adjuster to independently manage highly complex field property claims with extensive investigation, evaluation, and negotiation. Travel for on-site assessments and CAT responses is required, with collaboration across legal, underwriting, vendors, and agents to determine value and coverage.

The role emphasizes technical expertise, management of high-value claims up to $500k, and leadership in cross-functional teams, training, and