Hybrid NYC: Client Experience Strategist & Insights Lead

Zeta Global; New York (NY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Unlimited PTO

Excellent medical, dental, and vision

Employee Equity

Employee Discounts

Virtual Wellness Classes

Pet Insurance and More!!

Job summary

Zeta Global in New York City is seeking a motivated Client Experience Strategy Specialist to join our team. In this hybrid role, you will support the Client Experience group by delivering insights from business intelligence to drive measurable results and translate data into actionable recommendations.

You will coordinate deliverables across sales, media, analytics, and operations, maintain project plans, assist in campaigns, and prepare recurring client reports while escalating risks and

Qualifications

• 1–3 years of experience in client services, account coordination, customer success, marketing, media, advertising, or related field.
• Strong written and verbal skills are essential.
• Excellent project management and organizational skills; able to manage multiple deadlines and priorities.

Responsibilities

• Support account leads with meeting preparation, agendas, recaps, status updates, presentations, and client communications.
• Maintain project plans, timelines, deliverable trackers, and internal documentation.
• Coordinate with media, analytics, strategy, creative, data, finance, and operations teams to keep client work on schedule.
• Assist in campaign launches, pacing checks, reporting, optimization documentation, and performance reviews.
• Prepare recurring client reports and help translate results into clear, client-friendly takeaways.
• Flag risks, delays, budget concerns, or unmet client needs early and help drive resolution.
• Ensure client records, contracts, scopes, budgets, and key account details are current and accessible.

Skills

Strong written and verbal skills

Excellent project management

Organizational skills

Cross-functional collaboration

Microsoft Office proficiency

Asana knowledge

Tools

Asana

Microsoft Office

Job description

Zeta Global in New York City is seeking a motivated Client Experience Strategy Specialist to join our team. In this hybrid role, you will support the Client Experience group by delivering insights from business intelligence to drive measurable results and translate data into actionable recommendations.

You will coordinate deliverables across sales, media, analytics, and operations, maintain project plans, assist in campaigns, and prepare recurring client reports while escalating risks and