Senior Program Supervisor – Social Services Lead

Volunteers of America Los Angeles; Santa Ana (CA); Sur place; USD 41 000 - 44 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Résumé du poste

VOALA Volunteers of America Los Angeles is seeking a Program Supervisor II to provide experience-based competencies and administrative support to advance contracted goals. The role supervises staff, ensures service delivery, and contributes to daily KPI achievement with data quality, notes, and exits indicators.

Responsibilities include coordinating operations, overseeing intake and service plans, conducting case conferences and file audits, ensuring policy compliance, training staff, and

Qualifications

• Associates degree or combination of relevant education and experience (2 years).
• 12 months of supervisory experience in a social services organization.
• Must pass fingerprint clearance and background check.
• Ability to work with diverse populations and limited English capabilities.

Responsabilités

• Achieve grant objectives by supervising the program staff, providing expertise, and monitoring service delivery, while providing information to the Director, highlighting progress in reaching goals.
• Coordinate day-to-day operations of program service providers, overseeing intake, creation of service plans and delivery of services to clients.
• Conducts weekly case conferencing and monthly case files audits to assure participant records are complete and accurate.
• Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program procedures.
• Assist Director with implementing policies, procedures and forms that facilitate the effective operation of intensive case management and delivery of high-quality services - train and mentor staff.
• Coordinate outreach and collaboration efforts with community partners and stakeholders

Connaissances

Supervisory experience

Formation

Associates degree or equivalent

Outils

HMIS

Description du poste

VOALA Volunteers of America Los Angeles is seeking a Program Supervisor II to provide experience-based competencies and administrative support to advance contracted goals. The role supervises staff, ensures service delivery, and contributes to daily KPI achievement with data quality, notes, and exits indicators.

Responsibilities include coordinating operations, overseeing intake and service plans, conducting case conferences and file audits, ensuring policy compliance, training staff, and