Senior Program Manager, Utility Business Transformation (Atlantic City, NJ)

The Employee Connect; Atlantic City (NJ); Hybrid; USD 200,000 - 220,000; Full time

Job summary

The Employee Connect seeks a Senior Program Manager to lead a large-scale business transformation in a regulated utility setting. The role focuses on delivering Oracle CCS/WACS and related systems across customer service, billing, and operations, on a 12-month contract with hybrid work in Atlantic City.

Strong governance, budgeting and cross-functional leadership are essential. The ideal candidate has 10+ years in large-scale programs and 5+ years in ERP/CRM implementations, with Lean Six Sigma

Qualifications

• Bachelor's degree in Business, IT, or related discipline.
• 10+ years leading large-scale transformation initiatives.
• 5+ years program management delivering ERP/CRM/billing systems.
• Experience managing multi-million-dollar programs with cross-functional teams.
• Hybrid work availability in Atlantic City, New Jersey.

Responsibilities

• Lead a large-scale enterprise transformation program involving Oracle CCS, WACS and related utility systems.
• Establish governance, steering committees, reporting and risk management.
• Develop integrated program plans, budgets, resources and milestones.
• Oversee end-to-end business process redesign to improve efficiency and regulatory compliance.
• Coordinate with IT PMO on implementation, design, testing and deployment activities.
• Manage vendors and consultants to achieve program objectives.
• Present status, risks and outcomes to executive committees.
• Track benefits realization and drive organizational readiness.

Skills

Leadership

Program management

Stakeholder management

Process improvement

Lean Six Sigma

Change management

Cross-functional teams

Education

Bachelor's degree in Business/IT/PM

MBA / MIS preferred

PMP certification

Lean Six Sigma certification

Tools

Oracle CCS

WACS

ERP systems

Budget tracking tools

Job description

Senior Program Manager, Utility Business Transformation (Atlantic City, NJ)
Location: Atlantic City, New Jersey
Shift/Schedule: Full-time, hybrid, Monday to Friday, 9:00 AM to 5:00 PM
Pay/Compensation: $145.00 to $160.00 per hour

About the Role

A well-established regulated utility organization is seeking an experienced Senior Program Manager to lead a large-scale business transformation and process improvement initiative. The program centers on implementing Oracle Utilities Customer Cloud Service (CCS), Oracle Utilities Work and Asset Cloud Service (WACS), and related utility business systems across customer service, billing, work management, field operations, finance and regulatory processes. This 12-month contract suits a seasoned transformation leader.

Assignment Details

• Contract assignment, 12 months with possible extension
• Work setting: hybrid
• Openings: 1
• Anticipated start: late December 2026

Core Responsibilities

• Lead a large-scale enterprise transformation program involving Oracle CCS, WACS and associated utility operational systems
• Establish program governance, steering committees, executive reporting, and risk and issue management
• Build and manage integrated program plans, budgets, resources, dependencies and milestones
• Lead end-to-end business process redesign to improve efficiency, customer experience, billing accuracy and regulatory compliance
• Work with the IT PMO to oversee implementation and integration of Oracle CCS/CC&B, WACS and related enterprise applications, including requirements, design, testing, data conversion, training, cutover and deployment
• Manage system integrators, software vendors and consulting partners to contract and project objectives
• Present status, risks, financial performance and decisions to executive steering committees
• Track benefits realization and KPIs, and drive change management and organizational readiness

Required Qualifications

• Bachelor's degree in Business, Information Technology, Project Management or a related discipline
• 10 or more years of progressive experience leading large-scale business and technology transformation initiatives
• 5 or more years of program management experience delivering complex ERP, CIS, CRM, billing or enterprise system implementations
• Experience managing multi-million-dollar programs with multiple workstreams and cross-functional teams
• Experience leading process improvement using Lean, Six Sigma, Business Process Management or similar methods
• Experience managing third-party vendors, system integrators and consulting organizations
• Available for hybrid work in Atlantic City, New Jersey

Preferred Qualifications

• Master's degree (MBA, MIS or similar)
• Project Management Professional (PMP) certification
• Lean Six Sigma Green Belt or Black Belt
• Prosci Change Management certification
• Understanding of billing and collections, meter-to-cash, and work and asset management
• Understanding of regulatory compliance, field service operations and emergency response

Work Environment

• Hybrid schedule on a multi-year program
• Regular exposure to executive steering committees
• Cross-functional teams across customer service, operations, finance, regulatory, field services and technology

Who Thrives Here

• Transformational leaders who bridge operations and technology
• Clear communicators who align executives and technical teams
• Accountable drivers who manage risk and budget

Benefits & Pay

• Pay: $145.00 to $160.00 per hour
• 12-month contract on a multi-year program
• Contract employment through The Employee Connect
• Clear assignment dates with a possible extension
• Fast, simple application and interview process
• Dedicated recruiter support from application through assignment end

Screening Questions

1. How many years have you led large-scale transformation programs?
2. Have you delivered Oracle CCS, CC&B or WACS implementations?
3. Are you available for hybrid work in Atlantic City, New Jersey?