Senior Project Manager – Customer Transformation Program

Blue Star Partners LLC; Columbus (OH); On-site; USD 137,760 - 179,088; Full time

Benefits offered by this job

ICHRA health benefit option

Competitive pay rate

Job summary

Blue Star Partners LLC is seeking a Senior Project Manager for their Customer Transformation Program, remote from Columbus, OH. This position demands strong leadership in managing customer transformation initiatives, focusing on CRM, billing, and service platforms. Candidates should have over 7 years of experience in program management, excellent communication skills, and experience with cross-functional teams. The role offers a contract duration of 6–12 months with competitive pay and benefits for W-2 employees.

Qualifications

• 7+ years of experience leading complex, enterprise-scale projects or programs.
• Proven experience supporting customer transformation or customer experience initiatives.
• Strong execution mindset with demonstrated ability to drive delivery and accountability.

Responsibilities

• Lead execution of customer transformation initiatives aligned to assigned workstreams.
• Drive delivery across customer-facing systems and processes.
• Develop and manage detailed project plans, milestones, risks, and dependencies.

Skills

Project management

Stakeholder management

Communication skills

Cross-functional team leadership

Tools

CRM platforms

SAP

IVR systems

Job description

Job Title: Senior Project Manager – Customer Transformation Program
Location: Remote (Columbus, OH)
Travel Requirement: Bi-weekly travel to Columbus, OH
Contract Duration: 6–12 months (Strong possibility of extension)
Pay Rate: $100–$130/hour (W-2)
W-2 Option w/ Benefits: $95-$125/hour
Healthcare: ICHRA health benefit option available
Employment Type: W-2 Only (U.S. Citizens only – No visa sponsorship)

Position Summary

We are seeking experienced Senior Project Managers to support a large-scale, customer-facing transformation program. These roles will be aligned to specific functional workstreams and will focus on driving execution across customer experience, CRM, billing, and customer service platforms.

This role requires a strong delivery-oriented Project Manager who knows how to drive progress, track execution, and hold teams accountable in complex, cross-functional environments. The Senior Project Manager will partner closely with business leaders, technology teams, and vendors to ensure customer-facing initiatives are delivered effectively and with a strong focus on customer experience outcomes.

Key Responsibilities

• Lead execution of customer transformation initiatives aligned to assigned workstreams
• Drive delivery across customer-facing systems and processes, including website interfaces, CRM platforms, billing workflows, IVR and call center technologies, and customer service operations
• Develop and manage detailed project plans, milestones, risks, and dependencies
• Track progress across internal teams and external vendors, ensuring accountability and timely resolution of issues
• Facilitate collaboration across business, IT, customer service, billing, and digital teams
• Provide clear and consistent status reporting to leadership and stakeholders
• Identify delivery risks, dependencies, and gaps impacting customer experience and drive corrective actions
• Ensure initiatives align with broader customer experience strategy and transformation objectives

Required Qualifications

• 7+ years of experience leading complex, enterprise-scale projects or programs
• Proven experience supporting customer transformation or customer experience initiatives
• Experience working with CRM platforms and customer data workflows
• Strong execution mindset with demonstrated ability to drive delivery and accountability
• Experience managing cross-functional teams across business and technology organizations
• Excellent communication, stakeholder management, and facilitation skills

Preferred Qualifications

• Experience working with SAP in a customer, billing, or order-to-cash context
• Experience with customer billing systems, IVR platforms, or call center technology
• Background in customer service operations or digital customer experience initiatives
• Experience in utilities, energy, or other regulated industries is a plus