Senior Program Manager

Staffing Inc.; Atlantic City (NJ); On-site; USD 140,000 - 200,000; Full time

Job summary

Staffing Inc. seeks an experienced Senior Program Manager to lead a large-scale business transformation implementing Oracle CCS, WACS, and related utility systems.

The role spans customer service, billing, work management, field operations, finance, and regulatory processes. You will partner with executive sponsors, business stakeholders, and IT teams to deliver both technology solutions and measurable business value across regulated industries such as gas, electric, and water.

Qualifications

• 10+ years leading large-scale business/technology transformations.
• 5+ years delivering ERP, CIS, CRM, or enterprise system implementations.
• Experience with multi-year programs and cross-functional teams.
• Knowledge of Lean, Six Sigma, BPM, or similar methodologies.
• Experience with vendors, SI partners, and consulting firms.

Responsibilities

• Lead a large-scale transformation program involving Oracle CCS, WACS, and utility systems.
• Establish program governance, executive reporting, risk management, issue resolution, and decision processes.
• Develop integrated program plans, budgets, resources, dependencies, milestones.
• Align business objectives with regulatory and technology strategies.
• Drive accountability across cross-functional teams, vendors, and stakeholders.
• Coordinate business requirements gathering, solution design, testing, data conversion, training, cutover planning, and deployment.

Skills

Program management

ERP implementations

Change management

Stakeholder management

Vendor management

Lean Six Sigma

Cross-functional leadership

Education

Bachelor's degree in Business/IT

MBA or MIS

Tools

Oracle CCS

Oracle WACS

ERP systems

Job description

We are seeking an experienced Senior Program Manager to lead a large-scale business transformation and process improvement initiative focused on the implementation of Oracle Utilities Customer Cloud Service (CCS), Oracle Utilities Work and Asset Cloud Service (WACS), and related utility business systems. This strategic leadership role will oversee the planning, execution, governance, and successful delivery of a multi-year transformation program impacting customer service, billing, work management, field operations, finance, and regulatory processes.

The ideal candidate combines deep expertise in business process transformation with experience leading complex ERP/enterprise application implementations within Natural Gas, Electric, Water, or other regulated industries. They must be equally comfortable engaging with executive leadership, business stakeholders, and technical teams to ensure delivery of both technology and business value.

Key Responsibilities

• Lead a large-scale enterprise transformation program involving Oracle CCS, WACS, and associated utility operational systems.
• Establish and maintain program governance, steering committees, executive reporting, risk management, issue resolution, and decision-making processes.
• Develop and manage integrated program plans, budgets, resource allocations, dependencies, milestones, and critical path activities.
• Ensure alignment between business objectives, regulatory requirements, and technology implementation strategies.
• Drive accountability across cross-functional teams, vendors, system integrators, and business stakeholders.
• Manage multi-functional roles across business and technical workstreams.

Business Transformation & Process Improvement

• Strong business acumen and experience in utility transformation.
• Lead end-to-end business process redesign efforts to improve operational efficiency, customer experience, service delivery, billing accuracy, and regulatory compliance.
• Facilitate workshops to assess current-state processes and define future-state operating models.
• Identify opportunities for automation, standardization, optimization, and process simplification.
• Develop business cases, value realization frameworks, and KPI measurement programs.
• Ensure organizational readiness through change management, communications, and stakeholder engagement activities.
• In conjunction with IT PMO, oversee implementation and integration of Oracle CCS/CC&B, WACS, and related enterprise applications.
• Coordinate business requirements gathering, solution design, testing, data conversion, training, cutover planning, and production deployment.
• Collaborate with Enterprise Architecture, Infrastructure, Cybersecurity, Data, and Application teams to ensure successful delivery.
• Manage system integrators, software vendors, and consulting partners to achieve contractual and project objectives.
• Ensure adoption of industry best practices for utility customer service, billing, work management, and operational processes.

Required Qualifications

Bachelor’s degree in Business, Information Technology, Project Management, or related discipline.

Master's Degree preferred (MBA, MIS or similar).

Experience

• 10+ years of progressive experience leading large-scale business and technology transformation initiatives.
• 5+ years of program management experience delivering complex ERP, CIS, CRM, billing, or enterprise system implementations.
• Demonstrated experience managing multi-million-dollar programs with multiple workstreams and cross-functional teams.
• Experience leading business process improvement initiatives utilizing Lean, Six Sigma, Business Process Management (BPM), or similar methodologies.
• Experience managing third-party vendors, system integrators, and consulting organizations.