Senior Program Analyst, Observability & Agile (Remote)

GovCIO; Trenton (NJ); Remote; USD 62,000 - 80,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development platform

Training, Education and Certification

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is hiring a Senior Program Analyst to support enterprise observability and logging services, coordinating Agile delivery, change management, and requirements tracking across government customers. This role emphasizes documentation, reporting, and governance to sustain modernization efforts.

Remote within the United States and requiring Suitability/Public Trust clearance. Responsibilities include sprint facilitation, stakeholder coordination, SOP maintenance, and artifacts management in

Qualifications

• Bachelor's with 2-5 years (or commensurate experience).
• SharePoint configuration and design.
• Ability to understand enterprise logging and cloud systems; identify gaps in training.
• Excellent skills working with customers and stakeholders.
• Experience supporting Agile teams, sprint planning, backlog management, and work tracking.
• Experience using Jira, ServiceNow, or similar project and workflow tools.
• Experience supporting change management and process improvement.
• Experience developing and maintaining SOPs, process documentation, reports, and program artifacts.
• Strong organizational, communication, and stakeholder coordination skills.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Teams.

Responsibilities

• Design and configure a SharePoint site for use by various stakeholders.
• Coordinate training for stakeholders to use Elastic.
• Coordinate Agile sprint activities, daily standups, planning sessions, retrospectives, and backlog management activities.
• Support development, review, refinement, and tracking of user stories, requirements, and work items.
• Monitor and track program activities to ensure alignment with schedules, priorities, and customer requirements.
• Support change management processes, including coordination, documentation, and tracking of infrastructure and application changes.
• Collaborate with engineering teams to ensure completion of operational deliverables, documentation, and process requirements.
• Develop, maintain, and update SOPs, process documentation, implementation guides, and other program artifacts.
• Support operational reporting, metrics collection, dashboards, and program status reporting.
• Assist with ServiceNow workflow management, process coordination, and operational support activities.
• Support onboarding and offboarding activities for program personnel.
• Coordinate training, knowledge management, stakeholder communications, and user engagement activities.
• Maintain program records and artifacts within Jira, ServiceNow, SharePoint, and other collaboration platforms.
• Support sustainment and modernization initiatives involving enterprise logging, monitoring, and observability services.
• Provide backup support for Scrum Master, Product Owner, and other program management functions as required.
• Collaborate with government stakeholders, program leadership, and technical teams to ensure successful program execution.

Skills

Stakeholder communication

Agile delivery experience

Requirements management

Documentation proficiency

Training coordination

MS Office proficiency

Education

Bachelor's degree

Tools

Jira

ServiceNow

SharePoint

Excel

PowerPoint

Job description

GovCIO is hiring a Senior Program Analyst to support enterprise observability and logging services, coordinating Agile delivery, change management, and requirements tracking across government customers. This role emphasizes documentation, reporting, and governance to sustain modernization efforts.

Remote within the United States and requiring Suitability/Public Trust clearance. Responsibilities include sprint facilitation, stakeholder coordination, SOP maintenance, and artifacts management in