Senior Program Analyst – Enterprise Observability (Remote)

GovCIO; Salt Lake City (UT); Remote; USD 62,000 - 80,000; Full time

Benefits offered by this job

EAP

Corporate Discounts

Learning & Development platform

Training, Education and Certification

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is seeking a Senior Program Analyst to support enterprise observability and logging services for federal operations. You will coordinate Agile delivery, requirements, and governance to sustain modernization initiatives while engaging with government customers and stakeholders.

The role emphasizes training coordination, documentation management, and collaboration across SharePoint, Jira, and ServiceNow to ensure timely, compliant outcomes.

Qualifications

• Bachelor's with 2-5 years (or commensurate experience).
• SharePoint configuration and design.
• Understanding enterprise logging and cloud systems; identify training gaps.
• Excellent skills working with customers and stakeholders.
• Experience supporting Agile teams, sprint planning, backlog management.
• Experience using Jira, ServiceNow, or similar tools.
• Experience developing and maintaining SOPs, reports, and artifacts.
• Strong organizational and stakeholder coordination skills.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Teams).

Responsibilities

• Design and configure a SharePoint site for stakeholders.
• Coordinate training for stakeholders to use Elastic.
• Coordinate Agile sprint activities, daily standups, planning, retrospectives, backlog management.
• Support development, review, refinement, and tracking of user stories and requirements.
• Monitor program activities to align with schedules and customer requirements.
• Support change management processes and tracking of infrastructure changes.
• Collaborate with engineering teams to complete deliverables and documentation.
• Develop and update SOPs, process docs, and implementation guides.
• Support operational reporting, dashboards, and program status reporting.
• Assist with ServiceNow workflow management and onboarding/offboarding of personnel.
• Coordinate training, knowledge management, and stakeholder communications.

Skills

SharePoint

Training coordination

Agile delivery

Jira

ServiceNow

Change management

SOPs

Operational reporting

Stakeholder coordination

Microsoft Office

Education

Bachelor's degree

Tools

SharePoint

Jira

ServiceNow

Job description

GovCIO is seeking a Senior Program Analyst to support enterprise observability and logging services for federal operations. You will coordinate Agile delivery, requirements, and governance to sustain modernization initiatives while engaging with government customers and stakeholders.

The role emphasizes training coordination, documentation management, and collaboration across SharePoint, Jira, and ServiceNow to ensure timely, compliant outcomes.