Remote Senior Program Analyst: Observability & Agile Delivery

GovCIO; Madison (WI); Remote; USD 62,000 - 80,000; Full time

Benefits offered by this job

Employee Assistance Program

Corporate Discounts

Learning & Development platform

Certification assistance

Referral bonus

Internal mobility

Pet insurance

Flexible work environment

Job summary

GovCIO is seeking a Senior Program Analyst to support enterprise observability and logging services for critical federal operations. This role focuses on program management, Agile delivery, and governance across Splunk and enterprise logging initiatives, coordinating between technical teams, stakeholders, and government customers.

The position is fully remote within the United States. The Senior Program Analyst will assist with sprint execution, change management, requirements tracking,

Qualifications

• Bachelor's degree with 2–5 years of experience.
• SharePoint configuration and design.
• Understanding enterprise logging and cloud systems; identify training gaps.
• Excellent skills working with customers and stakeholders.
• Experience supporting Agile teams, sprint planning, backlog management.
• Experience using Jira, ServiceNow, or similar tools.
• Experience supporting change management and process improvement.
• Experience developing and maintaining SOPs, reports, and program artifacts.
• Strong organizational and communication skills.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Teams).

Responsibilities

• Design and configure a SharePoint site for stakeholders.
• Coordinate training for Elastic users.
• Coordinate Agile sprint activities, standups, planning, retrospectives, backlog management.
• Support development, review, refinement, and tracking of user stories and work items.
• Monitor program activities for alignment with schedules and customer requirements.
• Support change management processes and tracking of infrastructure changes.
• Collaborate with engineering to ensure deliverables and documentation are complete.
• Develop and update SOPs, process docs, and implementation guides.
• Support operational reporting, metrics, dashboards, and program status reporting.
• Assist with ServiceNow workflow management and process coordination.
• Support onboarding and offboarding for program personnel.
• Coordinate training and stakeholder communications.
• Maintain records in Jira, ServiceNow, SharePoint and other platforms.
• Support modernization initiatives in enterprise logging and observability.
• Provide backup for Scrum Master and Product Owner as needed.
• Collaborate with government stakeholders and teams for successful execution.

Skills

SharePoint configuration

Jira

ServiceNow

Agile teams

Backlog management

Stakeholder coordination

Training coordination

Documentation

SOPs development

Microsoft Office

Customer communication

Change management

Operational reporting

Training feedback

Education

Bachelor's degree

Tools

Jira

ServiceNow

SharePoint

Excel

Word

PowerPoint

Teams

Job description

GovCIO is seeking a Senior Program Analyst to support enterprise observability and logging services for critical federal operations. This role focuses on program management, Agile delivery, and governance across Splunk and enterprise logging initiatives, coordinating between technical teams, stakeholders, and government customers.

The position is fully remote within the United States. The Senior Program Analyst will assist with sprint execution, change management, requirements tracking,