Remote Senior Program Analyst - Agile Leader (Observability)

GovCIO; Jackson (MS); Remoto; USD 62.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

EAP

Corporate discounts

Learning platform

Certification assistance

Referral bonus

Internal mobility

Pet insurance

Flexible work env

Descrizione del lavoro

GovCIO is hiring a Senior Program Analyst to support enterprise observability and logging services for federal operations. This role focuses on program governance, Agile delivery, requirements tracking, and documentation across SharePoint, Jira, and ServiceNow platforms.

The ideal candidate will coordinate with engineers and government stakeholders, develop SOPs and reports, and help sustain modernization efforts while maintaining strong communication and training activities.

Competenze

• Bachelor's degree with 2-5 years (or commensurate experience).
• SharePoint configuration and design.
• Ability to understand enterprise logging and cloud systems and identify gaps in training.
• Excellent skills working with customers and stakeholders.
• Experience supporting Agile teams, sprint planning, backlog management, and work tracking.
• Experience using Jira, ServiceNow, or similar tools.
• Experience supporting change management and operational process improvement.
• Experience developing and maintaining SOPs, reports, and artifacts.
• Strong organizational, communication, and stakeholder coordination skills.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Teams).

Mansioni

• Coordinate Agile sprint activities, daily standups, planning, and backlog management.
• Support development, review, and tracking of user stories, requirements, and work items.
• Monitor program activities to align with schedules and customer needs.
• Assist with change management processes and tracking of infra and app changes.
• Collaborate with engineering teams to ensure delivery of operational artifacts.
• Develop and maintain SOPs, guides, and implementation documents.
• Support operational reporting, metrics, dashboards, and program status reporting.
• Assist with ServiceNow workflow management and knowledge coordination.
• Support onboarding/offboarding for program personnel and stakeholder communications.

Conoscenze

SharePoint configuration

Agile delivery

Stakeholder coordination

Communication

Training coordination

Office tools

Formazione

Bachelor's degree

Strumenti

Jira

ServiceNow

SharePoint

Descrizione del lavoro

GovCIO is hiring a Senior Program Analyst to support enterprise observability and logging services for federal operations. This role focuses on program governance, Agile delivery, requirements tracking, and documentation across SharePoint, Jira, and ServiceNow platforms.

The ideal candidate will coordinate with engineers and government stakeholders, develop SOPs and reports, and help sustain modernization efforts while maintaining strong communication and training activities.