Remote Senior Program Analyst - Observability

GovCIO; Hartford (CT); Remote; USD 62,000 - 80,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development platform

Training, Education and Certification

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is seeking a Senior Program Analyst to support enterprise observability and logging programs for federal operations. The role emphasizes coordination between technical teams, stakeholders, and government customers and is fully remote within the United States.

You will support Agile delivery, change management, requirements tracking, and program governance while aiding sustainment and modernization of Splunk and Elastic services.

Qualifications

• Bachelor's with 2-5 years (or commensurate experience)
• SharePoint configuration and design
• Must understand enterprise logging and cloud systems; identify training gaps
• Excellent skills working with customers and stakeholders
• Experience supporting Agile teams, sprint planning, backlog management
• Experience using Jira, ServiceNow, or similar tools
• Experience supporting change management and process improvement
• Developing and maintaining SOPs, reports, and program artifacts
• Strong organizational, communication, and stakeholder coordination
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Teams)

Responsibilities

• Design and configure a SharePoint site for stakeholders
• Coordinate training for Elastic usage
• Coordinate Agile sprint activities and backlog management
• Support development, review, and tracking of user stories and work items
• Monitor program activities for schedules and priorities
• Support change management including documentation of infra and app changes
• Collaborate with engineering teams to deliver operational artifacts
• Develop and maintain SOPs, guides, and program artifacts
• Support operational reporting, dashboards, and status reporting
• Assist with ServiceNow workflow management and onboarding/offboarding
• Coordinate training, knowledge management, and stakeholder communications
• Maintain records in Jira, ServiceNow, and SharePoint
• Support sustainment and modernization of enterprise logging, monitoring, and observability
• Provide backup for Scrum Master, Product Owner, and other PM functions
• Collaborate with government stakeholders and teams to ensure program success

Skills

SharePoint configuration

Jira

ServiceNow

Agile practices

Stakeholder coordination

Microsoft Office

Education

Bachelor's degree (or equivalent)

Tools

Jira

ServiceNow

SharePoint

Job description

GovCIO is seeking a Senior Program Analyst to support enterprise observability and logging programs for federal operations. The role emphasizes coordination between technical teams, stakeholders, and government customers and is fully remote within the United States.

You will support Agile delivery, change management, requirements tracking, and program governance while aiding sustainment and modernization of Splunk and Elastic services.