Senior Program Analyst - Observability & Agile (Remote)

GovCIO; Atlanta (GA); Remote; USD 62,000 - 80,000; Full time

Job summary

GovCIO seeks a Senior Program Analyst to support enterprise observability and logging services, including Splunk and related modernization efforts. The role coordinates Agile delivery, requirements tracking, and governance to ensure successful program execution for government customers.

You will develop documentation, SOPs, and reports while working closely with engineering and stakeholder teams to maintain alignment with priorities and schedules.

Qualifications

• Bachelor's degree with 2-5 years of related experience.
• Experience configuring and designing SharePoint.
• Ability to understand enterprise logging and cloud systems and identify training gaps.
• Excellent customer and stakeholder engagement skills.
• Experience supporting Agile teams, sprint planning, backlog management, and work tracking.
• Experience using Jira, ServiceNow, or similar tools.
• Experience supporting change management and process improvement.
• Experience developing SOPs and program artifacts.
• Strong organizational and communication skills.
• Proficiency with MS Office applications.

Responsibilities

• Coordinate Agile sprint activities, daily standups, planning sessions, retrospectives, and backlog management.
• Support sprint execution, change management, requirements tracking, and reporting.
• Maintain SOPs, process docs, and implementation guides.
• Collaborate with engineering teams to ensure deliverables and documentation meet program needs.
• Monitor program activities to align with schedules and customer requirements.
• Assist with ServiceNow workflow management and stakeholder communications.
• Coordinate onboarding/offboarding for program personnel.
• Manage training, knowledge management, and user engagement activities.
• Maintain records in Jira, ServiceNow, and SharePoint.
• Provide backup support for Scrum Master and Product Owner as needed.

Skills

Agile methods

Stakeholder management

Communication

Training coordination

Documentation

Education

Bachelor's degree

Tools

SharePoint

Jira

ServiceNow

MS Office

Job description

GovCIO seeks a Senior Program Analyst to support enterprise observability and logging services, including Splunk and related modernization efforts. The role coordinates Agile delivery, requirements tracking, and governance to ensure successful program execution for government customers.

You will develop documentation, SOPs, and reports while working closely with engineering and stakeholder teams to maintain alignment with priorities and schedules.