Senior Cloud Systems Engineer - Production Support (Remote)

Syms Strategic Group, LLC; Indianapolis (IN); On-site; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC seeks a Senior Systems Engineer to provide production support for cloud-based VA systems in a remote-capable role. You will manage day-to-day operations, troubleshoot complex outages, and implement fixes with a focus on reliability and security.

The ideal candidate has 8+ years in systems engineering, strong Linux/Windows, scripting and automation expertise, and a track record of maintaining large-scale production environments.

Qualifications

• 8+ years of experience in systems engineering or a related field, particularly in production environments.
• 3+ years of experience with SQL query and monitoring.
• Experience with cloud-based production systems and incident management.
• Familiarity with VA security policies and regulatory requirements.
• Strong documentation and cross-functional collaboration skills.

Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems
• Develop solutions to routine technical problems of limited scope
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations
• Accurately document problems in logging and discrepancy reporting tools
• Work directly with the customer in most aspects of the day-to-day activities
• Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required
• Communicate with users and senior management the status of key problem statuses
• Perform maintenance/installation of computing infrastructure
• Implement continuous improvement methodology through the use of IT systems or procedure
• Maintain inventory of system assets
• Ensure compliance with VA standards and security policies
• Provide documentation, training, and additional duties as assigned

Skills

AWS/Azure Cloud

Production systems

Linux/Unix

System administration

Scripting: Python/Bash/PowerShell

Automation tools

IaC (CloudFormation)

Monitoring tools

Networking/VPN

CI/CD pipelines

Version control: Git

Communication

On-call

Documentation

Database: RDS SQL Server / Oracle

Education

Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field

Tools

GitHub Actions

AWS CodeBuild/CodeDeploy

Job description

Syms Strategic Group, LLC seeks a Senior Systems Engineer to provide production support for cloud-based VA systems in a remote-capable role. You will manage day-to-day operations, troubleshoot complex outages, and implement fixes with a focus on reliability and security.

The ideal candidate has 8+ years in systems engineering, strong Linux/Windows, scripting and automation expertise, and a track record of maintaining large-scale production environments.