Senior Cloud Production Engineer (AWS/Azure) - Remote

Syms Strategic Group, LLC; Fayetteville (AR); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC is seeking a Senior Systems Engineer (Production Support) to provide day-to-day operations and troubleshooting for complex application cloud systems in a VA context.

This 100% U.S.-based remote role requires a Public Trust (MBI) clearance, 8+ years in systems engineering, and experience with AWS/Azure, Linux/Windows, scripting, and IaC. The position is full-time with potential on-call duties and collaboration across teams.

Qualifications

• 8+ years of experience in systems engineering or a related field, particularly in production environments.
• 3+ years of experience with SQL query and monitoring.
• Knowledge of AWS RDS SQL Server and Oracle RDMBS/RDS.
• Experience with cloud-native technologies and IaC tools.

Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations.
• Accurately document problems in logging and discrepancy reporting tools.
• Work directly with the customer in most aspects of the day-to-day activities.
• Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required.
• Communicate with users and senior management the status of key problem statuses.
• Perform maintenance/installation of computing infrastructure.
• Implement continuous improvement methodology through the use of IT systems or procedure.
• Maintain inventory of system assets.
• Ensure compliance with VA standards and security policies.
• Provide documentation, training, and additional duties as assigned.

Skills

AWS/Azure Cloud

Linux/Windows

Scripting

Automation tools

IaC

Monitoring tools

Networking basics

Git CI/CD

Databases

Security practices

Communications

Education

Bachelor's degree in CS/IT/SE

Tools

CloudFormation

GitHub Actions

CodeBuild/CodeDeploy

Job description

Syms Strategic Group, LLC is seeking a Senior Systems Engineer (Production Support) to provide day-to-day operations and troubleshooting for complex application cloud systems in a VA context.

This 100% U.S.-based remote role requires a Public Trust (MBI) clearance, 8+ years in systems engineering, and experience with AWS/Azure, Linux/Windows, scripting, and IaC. The position is full-time with potential on-call duties and collaboration across teams.