Senior IT Support Specialist - Remote, Impact Leader

Green Brick Partners, Inc.; Plano (TX); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary and bonus program

Multiple Medical and ancillary benefits

401(k) with Company Match

Home Purchase Discount

Job summary

A leading construction company is seeking a Senior IT Support Specialist based in Plano, TX, to provide IT support and enable customer success. Responsibilities include resolving customer issues, configuring hardware, and maintaining asset inventory. The ideal candidate will have at least three years of IT support experience and strong customer service skills. This role offers competitive compensation and benefits, including a 401(k) with company match and a home purchase discount.

Qualifications

• Minimum three years experience in an IT support role.
• At least three years experience as an IT Endpoint Computer Technician or IT Service Desk Agent.
• Certifications a plus.

Responsibilities

• Take ownership of customer issues and see problems through to resolution.
• Install and configure computer hardware and software.
• Investigate and resolve computer software and hardware problems.

Skills

Customer service skills

Troubleshooting

Written and verbal communication

Knowledge of Microsoft Windows 11

Basic understanding of TCP/IP

Familiarity with service desk software

Education

Degree in IT related field

Tools

Microsoft Office 365

Active Directory

Cloud Storage technologies

Job description

A leading construction company is seeking a Senior IT Support Specialist based in Plano, TX, to provide IT support and enable customer success. Responsibilities include resolving customer issues, configuring hardware, and maintaining asset inventory. The ideal candidate will have at least three years of IT support experience and strong customer service skills. This role offers competitive compensation and benefits, including a 401(k) with company match and a home purchase discount.