Collab & App Specialist - Tier 3 Escalations

SES Corporation; Austin (TX); On-site; USD 48,216 - 55,104; Full time

Benefits offered by this job

Medical

Dental

Vision

Company paid Life Insurance

401k with employer contribution

Paid Time Off

Pet Insurance

Job summary

A technology services company is seeking an IT Support Specialist in Austin, Texas. The role involves providing tiered technical support across various IT infrastructure services, handling advanced troubleshooting for escalated tickets. Candidates should have a bachelor's degree in IT or a related field, alongside relevant experience. Preferred skills include CompTIA A+ certification and effective communication capabilities. Competitive benefits and full-time employment are offered.

Qualifications

• 2 years of experience in IT support.
• Public trust security clearance required.
• CompTIA A+, HDI Desktop Support Technician, ITIL v4 Foundations are preferred.

Responsibilities

• Supports escalation of tickets from Tier 1 for advanced troubleshooting.
• Manages documenting incidents and collaborating with other technical teams.
• Serves as advanced technical support for organization's software applications.

Skills

Technical support

Problem solving

Communication skills

Organizational skills

Teamwork

Education

Bachelor's degree in IT, Computer Science, or related discipline

Job description

A technology services company is seeking an IT Support Specialist in Austin, Texas. The role involves providing tiered technical support across various IT infrastructure services, handling advanced troubleshooting for escalated tickets. Candidates should have a bachelor's degree in IT or a related field, alongside relevant experience. Preferred skills include CompTIA A+ certification and effective communication capabilities. Competitive benefits and full-time employment are offered.