Senior Production Reliability & Delivery Engineer

Temporal; Raleigh (NC); On-site; USD 133,000 - 174,000; Full time

Job summary

Temporal Technologies is seeking a Senior Professional Services Engineer to help customers move from design to production-ready execution quickly and safely. You will establish strong delivery patterns, operational standards, and enablement that scale across teams and environments (cloud and self-hosted).

This is a delivery-focused role centered on making systems work in the real world, and leaving customers better equipped than when you arrived.

Qualifications

• Experience delivering and operating production systems where reliability and incident response matter.
• Strong understanding of distributed systems, failure modes, scaling tradeoffs, and operational safety.
• Hands-on coding ability in at least one major language such as Go, Java, Python, or TypeScript.

Responsibilities

• Deliver production-ready Temporal implementations by co-building initial workflows with customer and partner engineering teams.
• Implement and teach production-safe workflow patterns, including retries, timeouts, heartbeats, determinism, and versioning.
• Identify and remove early activation blockers before they become escalations.
• Help customers stand up and operate Temporal Server in production, including self-hosted environments.
• Define worker deployment, scaling, and operational guardrails, including upgrade strategy, failure handling, and capacity planning.
• Establish observability and reliability standards by defining metrics, alerts, and dashboards for workflows, workers, and Temporal Server.
• Create repeatable runbooks, templates, examples, and documentation that improve delivery quality across engagements.
• Lead hands-on workshops and training that enable customer and partner engineers to operate safely and independently.
• Own complex technical delivery issues end-to-end, partnering with Support and Platform Architects to reduce escalations to Engineering.
• Provide actionable product and engineering feedback based on real-world implementation patterns and failure modes.

Skills

Distributed systems

On-call readiness

Customer engagement

Go/Java/Python/TypeScript

Cloud & self-hosted

Observability

Leadership

Job description

Temporal Technologies is seeking a Senior Professional Services Engineer to help customers move from design to production-ready execution quickly and safely. You will establish strong delivery patterns, operational standards, and enablement that scale across teams and environments (cloud and self-hosted).

This is a delivery-focused role centered on making systems work in the real world, and leaving customers better equipped than when you arrived.