Senior Production Services Engineer

Temporal; Seattle (WA); On-site; USD 133,000 - 174,000; Full time

Job summary

Temporal is seeking a Senior Professional Services Engineer in Seattle to help customers move from design to production-ready execution, building durable workflows at scale and enabling teams to operate Temporal Server in both cloud and self-hosted environments.

You will lead hands-on workshops, define operational standards, and own complex delivery issues end-to-end, collaborating with Support and Platform Architects to reduce escalations and improve reliability across engagements.

Qualifications

• Experience delivering and operating production systems where reliability and incident response matter.
• Strong understanding of distributed systems, failure modes, scaling tradeoffs, and operational safety.
• Hands-on coding ability in at least one major language such as Go, Java, Python, or TypeScript.
• Experience deploying and operating production services in cloud and or self-hosted environments.
• Ability to design and communicate operational standards, including on-call readiness, runbooks, and capacity planning.

Responsibilities

• Deliver production-ready Temporal implementations by co-building initial workflows with customer and partner engineering teams
• Implement and teach production-safe workflow patterns, including retries, timeouts, heartbeats, determinism, and versioning
• Identify and remove early activation blockers before they become escalations
• Help customers stand up and operate Temporal Server in production, including self-hosted environments
• Define worker deployment, scaling, and operational guardrails, including upgrade strategy, failure handling, and capacity planning
• Establish observability and reliability standards by defining metrics, alerts, and dashboards for workflows, workers, and Temporal Server
• Create repeatable runbooks, templates, examples, and documentation that improve delivery quality across engagements
• Lead hands-on workshops and training that enable customer and partner engineers to operate safely and independently
• Own complex technical delivery issues end-to-end, partnering with Support and Platform Architects to reduce escalations to Engineering
• Provide actionable product and engineering feedback based on real-world implementation patterns and failure modes

Skills

Production systems

Reliability engineering

Incident response

Distributed systems

Cloud environments

Programming languages (Go/Java/Python/

Customer-facing delivery

Job description

Temporal is seeking a Senior Professional Services Engineer in Seattle to help customers move from design to production-ready execution, building durable workflows at scale and enabling teams to operate Temporal Server in both cloud and self-hosted environments.

You will lead hands-on workshops, define operational standards, and own complex delivery issues end-to-end, collaborating with Support and Platform Architects to reduce escalations and improve reliability across engagements.