Senior Production Solutions Engineer

Temporal; Los Angeles (CA); On-site; USD 133,000 - 174,000; Full time

Job summary

Temporal is hiring a Senior Professional Services Engineer to help customers move from design to production-ready execution quickly and safely. You will establish delivery patterns, standards, and enablement that scale across cloud and self-hosted environments.

You will co-build workflows, teach production-safe patterns, and lead hands-on workshops to empower customer and partner engineers to operate Temporal reliably in production.

Qualifications

• Experience delivering and operating production systems where reliability matters.
• Strong understanding of distributed systems and failure modes.
• Hands-on coding in Go, Java, Python or TypeScript.
• Experience deploying and operating production services in cloud and self-hosted environments.
• Ability to design and communicate operational standards, runbooks and capacity planning.
• Comfort working directly with customers in high-stakes delivery moments.

Responsibilities

• Deliver production-ready Temporal implementations by co-building workflows with customer teams.
• Teach production-safe workflow patterns including retries, timeouts, heartbeats, determinism and versioning.
• Identify and remove early activation blockers before escalations.
• Help customers stand up and operate Temporal Server in production, including self-hosted environments.
• Define worker deployment, scaling, and guardrails including upgrade strategy and capacity planning.
• Establish observability with metrics, alerts, and dashboards for workflows, workers, and Temporal Server.
• Create repeatable runbooks, templates, examples, and documentation to improve delivery quality.
• Lead hands-on workshops and training enabling engineers to operate safely and independently.
• Own complex delivery issues end-to-end, coordinating with Support and Platform Architects.
• Provide actionable product and engineering feedback based on real-world patterns.

Skills

Production systems

Distributed systems

Go

Java

Python

TypeScript

Cloud deployments

Self-hosted environments

On-call readiness

Runbooks & playbooks

Customer engagement

Debugging

Tools

Kubernetes

Cloud platforms

Job description

Temporal is hiring a Senior Professional Services Engineer to help customers move from design to production-ready execution quickly and safely. You will establish delivery patterns, standards, and enablement that scale across cloud and self-hosted environments.

You will co-build workflows, teach production-safe patterns, and lead hands-on workshops to empower customer and partner engineers to operate Temporal reliably in production.