Senior Production Services Engineer – Scale Reliability

Temporal; Los Angeles, San Francisco, Seattle (CA, CA, WA); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Temporal Technologies is seeking a Senior Professional Services Engineer to help customers and partners move from design to production-ready execution quickly and safely. You will establish strong delivery patterns, operational standards, and enablement that scale across teams and environments (cloud and self-hosted).

You will lead hands-on workshops, implement production-safe workflow patterns, and own complex delivery issues end-to-end, partnering with Support and Platform Architects to reduce

Qualifications

• Experience delivering and operating production systems where reliability and incident response matter.
• Strong understanding of distributed systems, failure modes, scaling tradeoffs, and operational safety.
• Hands-on coding ability in at least one major language (Go/Java/Python/TypeScript).

Responsibilities

• Deliver production-ready Temporal implementations by co-building initial workflows with customer and partner teams.
• Teach production-safe workflow patterns, including retries, timeouts, heartbeats, determinism, and versioning.
• Identify and remove early activation blockers before they escalate.
• Help customers stand up and operate Temporal Server in production, including self-hosted environments.
• Define worker deployment, scaling, and guardrails, including upgrade strategy and capacity planning.
• Establish observability standards with metrics, alerts, and dashboards for workflows, workers, and Temporal Server.
• Create templates, runbooks, and documentation to improve delivery quality across engagements.
• Lead hands-on workshops and training enabling customer engineers to operate safely and independently.
• Own complex delivery issues end-to-end, reducing escalations by partnering with Support and Platform Architects.

Skills

Distributed systems

Go/Java/Python/TypeScript

Cloud & self-hosted

On-call readiness

Customer engagement

Job description

Temporal Technologies is seeking a Senior Professional Services Engineer to help customers and partners move from design to production-ready execution quickly and safely. You will establish strong delivery patterns, operational standards, and enablement that scale across teams and environments (cloud and self-hosted).

You will lead hands-on workshops, implement production-safe workflow patterns, and own complex delivery issues end-to-end, partnering with Support and Platform Architects to reduce