Senior Production Solutions Engineer

Temporal; Boston (MA); On-site; USD 150,000 - 210,000; Full time

Job summary

Temporal is seeking a Senior Professional Services Engineer to help customers move from design to production-ready execution. You will co-build workflows, implement reliable patterns, and stand up Temporal Server in production, including self-hosted environments.

You will lead workshops, define guardrails, and develop repeatable templates and runbooks to scale delivery across engagements, partnering with Support and Platform Architects to reduce escalations.

Qualifications

• Experience delivering and operating production systems with reliability and incident response.
• Strong understanding of distributed systems, failure modes, scaling tradeoffs, and operational safety.
• Hands-on coding ability in at least one major language such as Go, Java, Python, or TypeScript.
• Experience deploying and operating production services in cloud and/or self-hosted environments.
• Ability to design and communicate operational standards, including on-call readiness, runbooks, and capacity planning.
• Comfort working directly with customers in high-stakes delivery moments, with a calm and credible approach.
• Strong debugging skills and ability to navigate ambiguity and real-world constraints; ability to teach and enable other engineers.

Responsibilities

• Deliver production-ready Temporal implementations by co-building initial workflows with customer and partner teams.
• Implement and teach production-safe workflow patterns, including retries, timeouts, heartbeats, determinism, and versioning.
• Identify and remove early activation blockers before they escalate.
• Help customers stand up and operate Temporal Server in production, including self-hosted environments.
• Define worker deployment, scaling, and operational guardrails, including upgrade strategy and capacity planning.
• Establish observability and reliability standards with metrics, alerts, and dashboards for workflows and servers.
• Create runbooks, templates, examples, and docs to improve delivery quality across engagements.
• Lead hands-on workshops and training enabling customer engineers to operate safely and independently.
• Own complex delivery issues end-to-end, coordinating with Support and Platform Architects to reduce escalations.
• Provide actionable product and engineering feedback based on real-world patterns and failure modes.

Job description

Temporal is seeking a Senior Professional Services Engineer to help customers move from design to production-ready execution. You will co-build workflows, implement reliable patterns, and stand up Temporal Server in production, including self-hosted environments.

You will lead workshops, define guardrails, and develop repeatable templates and runbooks to scale delivery across engagements, partnering with Support and Platform Architects to reduce escalations.